IT Support Analyst (Day Shift)

As the IT Support Analyst, you will join our fast-paced, 24-hour operational manufacturing team. This role involves working in both indoor and outdoor environments across our Kermit and Monahans, Texas locations. If you are a quick learner with a passion for systems, networking, and desktop support, we want to hear from you!

• →Continuously develop expertise in systems and network administration to enhance performance and efficiency.
• →Gain hands-on experience with industry-leading virtualization technologies such as Hyper-V, Veeam, and VMware, contributing to the optimization of virtual environments.
• →Deliver responsive and effective end-user support through a ticketing system, phone, and direct requests, ensuring minimal disruption to operations.
• →Collaborate with Systems Administrators on diverse projects, providing valuable assistance in troubleshooting and system maintenance.
• →Create and refine detailed documentation of processes and procedures to standardize workflows and improve knowledge sharing.
• →Proactively address after-hours IT requests, ensuring timely issue resolution and escalating complex problems as necessary.
• →Deploy and configure IT assets across enterprise environments, aligning technology with business needs.
• →Support backup and disaster recovery processes to maintain data integrity and business continuity.

• →Best People and Team. Great Place to Work , Hire Vets, Top Place to Work For – Austin American Statesman
• →Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
• →Invest in Your Future. 401K with company match, immediate vesting
• →Relax and Recharge. Paid time off (non-rotational roles), 15+ company paid holidays

Equal Opportunity Employer Statement:
Atlas Energy Solutions is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, pregnancy, gender identity or expression, sexual orientation, genetic information, citizenship status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to all aspects of employment, including recruiting, hiring, training, promotion, compensation, benefits, and termination.

Reasonable Accommodation
Atlas Energy Solutions provides reasonable accommodations to qualified individuals with disabilities and those with pregnancy-related conditions in accordance with applicable law.

Job Disclaimer
This job description is not intended to be all-inclusive and may be modified at any time based on business needs.

• Proven ability to provide desktop support for both local and remote staff in manufacturing (outdoors) and office environments.
• Familiarity with desktop software, networking (routers, switches), and troubleshooting IT issues both in person and remotely.
• Strong multitasking skills in a fast-paced, high-energy environment.
• Willingness to travel and work across multiple Texas locations (primarily Kermit and Monahans) with flexible, on-call availability.

• AAS in Computer Science or a related technical field.
• Experience working in IT support within a manufacturing setting.
• Experience with virtualization technologies and advanced networking systems.
• Excellent verbal and written communication skills.
• Team player with a positive, supportive attitude.

• Location: Kermit & Monahans, Texas
• Travel: Up to 10%
• Day Shift: 8:00 AM – 5:00 PM  - Wednesday - Sunday or Thursday - Monday with on-call responsibilities
• Work Environment: Indoor, Outdoors

• Ability to work in a manufacturing environment both indoors and outdoors,