Virtual Sales Expert

Step into the spotlight and launch a new kind of sales experience. As a Virtual Sales Expert, you’ll play the lead role in real-time on-camera interactions with our customers. From sales pitches to expert product recommendations, you’ll take center stage as you use various methods (live video, telephone and chat) to sell products and services, conduct demos and provide a premier sales experience to online shoppers. 

In this role, you’ll report to an AT&T location where you’ll provide unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you’ll access and maintain records in appropriate point of sale systems and handle a variety of sales-related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service. What will it take to succeed? Positivity, professionalism and most of all, ease and comfort with on-camera exchanges. These skills, combined with a competitive mindset to meet and exceed sales goals, will ensure that each customer interaction becomes a successful sales opportunity.

You’ll also be required to:

·       Consistently display a positive, professional, friendly and high energy willingness to assist customers through video, chat or telephone interactions.

·       Possess a competitive spirit and desire to meet and exceed sales goals.

·       Continually maintain working knowledge of all company products, services and promotions.

·       Make recommendations according to customer’s needs.

·       Utilize operational systems to process purchases of all products and services.

·       Multi-task in a fast-paced team environment.

·       Educate and engage customers through product demonstrations over video software.

·       Interact with and sell to customers via video, chat or telephone interactions and provide prompt and courteous customer service to all customers.

·       Ensure adherence to channel-specific methods, procedures and clean-desk policies.

·       Adhere to all appearance standards, which include a dress code.

We prefer that you have:

·       1-3 years of retail, customer-facing and/or call center sales experience.

We also require that you meet the following physical requirement:

·       Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business. 

Our Virtual Sales Experts earn between $15.40 and $20.62 per hour starting + $1,450 monthly in commissions if all sales goals are met. With our uncapped commission opportunities, overachieving those goals earn top sellers $60,300 per year.

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.