Deputy Chief Information Officer - Customer Engagement

About This Position

Under general direction from the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost-effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

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  Assists in the planning, development, and implementation of City-wide IT strategies.

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  Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Austin Technology Services (ATS) business technology unit.

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  Oversees the preparation of the departmental business plan and budget.

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  Directs programs to monitor, evaluate, and improve customer service delivery.

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  Leads the planning, development, and implementation of City-wide IT policies.

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  Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.

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  Represents the Chief Information Officer at meetings as requested.

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  Translates strategic direction into tactical projects and programs to produce the desired outcome.

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  Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws, ordinances, and policies.

• Knowledge of supervisory and managerial techniques and principles.

• Knowledge of budgeting methods and systems.

• Knowledge of various hardware and software applications.

• Skill in oral and written communications.

• Skill in conflict resolution and problem solving.

• Skill in collecting, analyzing, and interpreting applicable research data.

• Ability to effectively plan for and use of technical and staff resources.

• Ability to prioritize and meet deadlines, and objectives.

• Ability to multi-task.

• Ability to evaluate operational performance and implement changes.

• Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.

• Experience developing, implementing and maturing enterprise project/portfolio management organizations.

• Experience managing customer relationships for effective delivery of programs and service.

• Experience implementing Citywide or enterprise technology programs that align operational initiatives with organizational goals and strategies.

• Experience improving business capabilities through technology modernization, process improvement, and enterprise change management efforts.

• Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives.

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The ideal candidate is a strategic and operationally focused technology leader with experience balancing enterprise infrastructure operations, modernization efforts, and customer service delivery. They bring experience leading complex technology environments, ideally in the public sector, while valuing innovation and private-sector best practices. This individual possesses strong expertise in infrastructure operations, enterprise cloud strategy, governance, and technology resiliency, to streamline technology services while maintaining reliable, efficient operations. They are also a collaborative, people-focused leader committed to mentoring staff, developing future leaders, and partnering across the organization to advance resilient and forward-thinking technology solutions.

The following core competencies are important for this role:

The selected candidate will provide leadership for Business Relationship Management, Service Portfolio Management, and the Project/Program Management Office teams, while also working with the Austin Technology Services executive team and department executives across the City.

The role includes responsibility for the effective delivery of Citywide technology initiatives and the management of the technology service portfolio, with a scope that includes over 40 employees, 2 direct reports, and a budget of over $5M.

Initial priorities may include delivery of the citywide application rationalization program, continued organizational alignment leadership during technology centralization, and change management program expansion. Key considerations include ability to lead organization through complex changes, a strong commitment to mentorship and employee development, and expertise in executive stakeholder management and relationship building.

The selected candidate should be prepared to navigate these areas while supporting strong operations, employee engagement, community trust, and long-term service excellence.

• A detailed and complete Employment Application is required. A Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application.

• Verification of employment history dates on resume should match online Employment Application.

• This position requires a Criminal Background Investigation (CBI).

• Successful candidates must also pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

• A first review of candidates will occur on July 20, 2026. To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration.

Note: Information submitted for consideration may be made available to the public in compliance with the Texas Open Records Act.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.