Clinical Operations Manager - SUD Network

Avenues Recovery Center is a nationwide network of drug and alcohol rehabilitation centers with eighteen locations across seven states. We provide individualized, evidence-based treatment across detox, residential, PHP, IOP, and outpatient levels of care in clean, modern environments.

We are seeking a Clinical Operations Manager to support and scale clinical excellence across our multi-site behavioral health network by improving systems, strengthening programming, and ensuring consistency in care delivery, documentation, and compliance.

Location: Corporate office based in Lakewood, NJ
Travel: Occasional travel to facilities preferred
Hours: Full-time

• Ensure consistency in clinical care delivery across all levels of care
• Oversee documentation standards, chart quality, and clinical compliance
• Conduct audits, site visits, and quality reviews to maintain regulatory and internal standards
• Partner with utilization review and leadership on clinical and compliance needs

• Improve and standardize clinical workflows and systems across facilities
• Ensure EMR templates and processes meet clinical, billing, and authorization requirements
• Identify gaps in operational processes and implement scalable solutions

• Lead onboarding, training, and ongoing development of clinical staff and leadership
• Implement clinical curriculum, tools, and training resources across sites
• Strengthen crisis response training including prevention, de-escalation, and intervention

• Support new facility openings and ongoing operational clinical initiatives
• Develop and track clinical performance metrics to improve outcomes and retention
• Research and integrate best practices in substance use and co-occurring treatment
• Collaborate cross-functionally with operations, leadership, and clinical teams

• Master's degree in Behavioral Health, Psychology, Social Work, or related field (preferred)
• Active clinical license (LCSW, LPC, LMFT, or equivalent) preferred
• Experience in substance use treatment strongly preferred

• Multi-site clinical operations, program leadership, or systems-level clinical work
• Experience in audits, compliance, quality assurance, or regulatory oversight
• Background in training, curriculum development, or clinical supervision preferred

• Strong clinical systems and operational thinking
• Ability to manage multiple priorities across locations
• Data-driven approach to quality and outcomes
• Excellent communication and cross-functional collaboration
• Leadership mindset with strong organizational skills