axiomconsultants~15d ago

Information Specialist III

United States·Washingtonmid

OtherSystem

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Requirements Summary

Five years of progressively responsible experience in information services, customer support, research, or a related field, with dem

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**This is an upcoming opportunity contingent on contract award. Must currently hold a Public Trust Clearance. Must have extensive experience with ServiceNow.

Axiom is looking for an Information Specialist III to serve as a senior-level Response Center professional responsible for handling complex customer inquiries across multiple communication channels and providing expert-level support on OJP programs, grant processes, and justice-related topics. This position requires cross-functional expertise across all Office of Justice Program (OJP) program offices and the ability to research, analyze, and respond to Tier 2 and Tier 3 inquiries related to criminal and juvenile justice systems, victim services, funding opportunities, and OJP resources. The Information Specialist III will utilize the ServiceNow CRM system to document interactions, maintain knowledge management resources, ensure compliance with accessibility requirements, and support surge operations during high-volume periods such as Notice of Funding Opportunity (NOFO) releases and major OJP announcements. This position also ensures all tasks and subtasks within the Response Center contract are being met on time, within budget, and with high satisfaction of OJP and its participating organizations.

Minimum Experience: Five years of progressively responsible experience in information services, customer support, research, or a related field, with demonstrated expertise in multi-channel customer relationship management, complex query resolution, and knowledge management systems.

Education Requisite: Bachelor's degree in library science, information science, criminal justice, public administration, communications, or a related field from an accredited institution.

Axiom offers competitive compensation packages including comprehensive medical/dental/life insurance and matching 401(k) contribution.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)