Associate Director, Client Success

• →Lead or support cross-functional initiatives focused on improving internal processes, reporting frameworks, and product workflows within the Client Success team. Play a key role in identifying and implementing scalable solutions that enhance team operations and client delivery.

• Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting for complex and/or high-visibility accounts.
• Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops—ensuring timelines, deliverables, and QA standards are met.
• Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success.
• Help the team guide optimization strategy throughout campaign flights; translate performance into actionable insights and clear client recommendations.

• Diagnose complex challenges and identify scalable solutions that improve outcomes for both clients and the business.
• Influence internal strategy and planning by surfacing client feedback, market context, and product performance insights.
• Balance short-term execution with long-term account health—helping the team to identify what’s needed now vs. what needs to change structurally.

• Demonstrate a strong revenue mindset—spotting opportunities to maximize client value, strengthen retention, and support renewals.
• Partner closely with the Client Partnerships Managing Directors to ensure team alignment and successful partnerships between CS/Client Partners. This includes renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale.
• Ensure your team is partnering closely with Client Partnerships on renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale.
• Ensure campaign delivery supports revenue outcomes (pacing, reporting, optimizations, and clean wrap narratives).

• Mentor, develop, and support a team of Client Success managers while driving operational excellence, process improvement, and consistent delivery standards.
• Support onboarding and training; help build team playbooks, templates, and best practices.
• Provide thoughtful feedback and growth plans; contribute to a culture of accountability, learning, and high standards.

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.