Strategic Coordinator

Axis Portable Air is the industry’s most disruptive and fastest-growing equipment rental company. We deliver and install portable HVAC equipment across the nation, powered by our rapidly growing network of over 45 offices.

• Meet and exceed customer expectations by responding promptly to emergency and non-emergency work order requests.
• Manage requests via phone, email, internal software, and customer web-based platforms.
• Track progress, resolve issues, and ensure accurate documentation from start to finish.

• Create, review, and deliver quotes based on customer requests and service needs.
• Manage invoices, billing support, and related administrative tasks.
• Maintain accurate records aligned with customer contract requirements.

• Serve as the primary point of contact for assigned national and strategic accounts.
• Coordinate clear, timely communication between customers and Axis operations and service teams.
• Proactively identify and resolve issues before they escalate.

• Apply HVAC equipment knowledge to support advanced, customized solutions.
• Partner with field teams to ensure the right equipment and solutions are delivered for each customer need.

• This position is primarily in-office, with limited work-from-home flexibility based on seasonality, performance, and team workload.

• You will have a regular schedule, with required on-call shifts—including nights, weekends, and holidays—to support 24/7 customer needs. 

• Workload increases during peak seasons and weather-related emergencies. Flexibility and responsiveness are key to success in this role.

• 3+ years of experience in customer service, dispatching, or a similar coordination role preferred.
• A genuine commitment to delivering exceptional customer service.
• Ability to multitask and prioritize effectively in a high-demand environment.
• Strong problem-solving skills with the ability to think both strategically and tactically.
• Clear, professional communication skills with internal teams and external customers.
• High attention to detail, accuracy, and follow-through.
• Ability to work independently while also contributing positively to a collaborative team environment.

• Each year, you’ll receive $10,000 in annual profit units through our Team Ownership Program. When Axis wins, you win.

• As business demand increases, so does your earning potential through shared monthly bonus pools. Hard work is seen, valued, and rewarded here.

• Axis has experienced rapid growth—from 5 branches in 2022 to 35 branches and 60 management roles by 2025. We offer clear career paths, internal mobility, and opportunities to lead, grow, relocate, or explore new roles across the organization.