USD 65000-75000/yr
Jr. Service Desk Technician
RockvilleentryOtherService TechnicianService Desk TechnicianSkilled Trades & Field Services
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Quick Summary
Requirements Summary
Ability to multi-task. Ability to accommodate flexible work schedules. Knowledge of Windows 10, Windows 11, Mac OS, or Linux. Experience supporting virtual meetings within Zoom, Teams, and Webex.
Technical Tools
OtherService TechnicianService Desk TechnicianSkilled Trades & Field Services
(ID: 2026-1748)
What We Offer
~3 min read✓100% Medical, Dental & Vision Coverage for Employees
✓Paid Time Off and Paid Holidays
✓401K match up to 5%
✓Educational Benefits for Career Growth
✓Employee Referral Bonus
✓Flexible Spending Accounts:
Healthcare (FSA)
✓Parking Reimbursement Account (PRK)
✓Dependent Care Assistant Program (DCAP)
✓Transportation Reimbursement Account (TRN)
✓Serves as Service Desk Technician in fulfilling user requests and administering and troubleshooting hardware, software, or network problems with users.
✓Elevates complex and/or high-priority incidents or requests to appropriate personnel or support groups for timely resolution.
✓Records required customer and problem information, updating records with the appropriate ITSM system for all actions taken.
✓Verifies that suggested solutions effectively resolve the users’ problems through ITSM system notification or email follow-up.
✓Thoroughly document steps taken to resolve incidents.
✓Develops and documents support procedures.
✓Acts as point of contact for client and management escalations.
✓Takes ownership of mini-projects and ensures they are completed in a timely manner.
✓Investigates and/or troubleshoots system and network issues to determine root cause and resolution.
✓Ability to multi-task.
✓Ability to accommodate flexible work schedules.
✓Knowledge of Windows 10, Windows 11, Mac OS, or Linux.
✓Experience supporting virtual meetings within Zoom, Teams, and Webex.
✓Proven ability to work independently and work well in a team environment.
✓Composure to working well in a fast-paced environment.
✓Customer service and interpersonal communication skills with a dedication to customer satisfaction.
✓Knowledge of PC hardware, operating systems, and networking.
✓Experience with supporting MS Office Suite (Word, Excel, PowerPoint, and Project).
✓Knowledge of managing users, groups, resource accounts, service accounts, and distribution lists in the Active Directory.
✓Excellent problem-solving skills.
✓Excellent troubleshooting skills.
✓Excellent documentation skills.
✓Ability to comprehend Standard Operational Procedures and follow processes.
✓Sound judgment, a positive attitude, and a creative outlook are required.
✓NIH experience preferred.
Listing Details
- First seen
- April 1, 2026
- Last seen
- April 25, 2026
Posting Health
- Days active
- 23
- Repost count
- 0
- Trust Level
- 42%
- Scored at
- April 25, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Salary
USD 65000-75000
per year
External application · ~5 min on Axle's site
Please let Axle know you found this job on Jobera.
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Jr. Service Desk TechnicianUSD 65000-75000