Field Service Representative

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• System Installation and Deployment:
• Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas).
• Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality.
• System Configuration and Testing:
• Configure Dedrone by Axon systems according to site-specific requirements and customer needs.
• Perform system testing and troubleshooting to ensure optimal performance before handover to the customer.
• Provide technical documentation and detailed reporting for installations and troubleshooting efforts.
• Customer Support:
• Serve as the on-site technical point of contact for customers during installations and events.
• Provide training and guidance to customers on system operation and maintenance.
• Respond promptly to customer inquiries and escalate issues as needed.
• Maintenance and Upgrades:
• Conduct routine maintenance and software updates to ensure system reliability.
• Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.
• Collaboration:
• Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions.
• Safety and Compliance:
• Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations.
• Ensure compliance with all site-specific regulations and requirements.

• Experience:
• 2+ years of hands-on technical fieldwork, including system installations or maintenance.
• Experience working with security systems, sensors, or networked technology preferred.
• Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites).
• Skills:
• Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues.
• Basic understanding of networking, including IP configuration and wireless communication.
• Excellent communication skills to interact with customers and cross-functional teams effectively.
• Knowledge:
• Understanding counter-drone technologies or security systems is a plus.
• Familiarity with Axon’s ecosystem of public safety solutions is beneficial.
• Physical Requirements:
• Comfortable working at heights, in outdoor environments, and under varying weather conditions.
• Ability to lift and carry equipment up to 50 pounds.
• Education:
• Associate’s degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus.
• Work Environment & Travel
• Remote role with nationwide travel 50–70%, including occasional nights/weekends for event support or scheduled installs.
• Preference for candidates located in or near the Mid‑Atlantic region (e.g., VA, MD, DC, PA).
• Public Trust or Secret security clearance preferred.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.