Manager, Software Technical Account Managers

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon’s most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments—driving successful deployment, stabilization, and adoption of Axon’s hardware, software, digital evidence, and integrated workflows.

You are accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. Through strong people leadership, disciplined operational governance, and executive-level engagement, you ensure agencies achieve operational readiness, sustained platform adoption, and measurable outcomes—while strengthening Axon’s long-term strategic partnerships and growth opportunities.

This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments.

• Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience
• 8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments.
• 5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles.
• Demonstrated ability to scale execution through teams operating across multiple delivery models.
• Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts.
• Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations.
• Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.
• Data-driven leadership approach with experience managing performance through KPIs, dashboards, and structured operational reviews.
• Ability to operate effectively in ambiguous, fast-moving environments while maintaining clarity, discipline, and accountability.
• Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights is preferred
• Experience building views, writing & optimizing queries, and creating reports in SQL Server is preferred
• Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is preferred
• Ability to obtain and maintain CJIS compliance and handle confidential and highly sensitive information.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.