NOC Manager, Axon 911

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Axon 911 is looking for a Network Operations Center (NOC) Manager (Tier-1) who will be responsible for orchestrating operations and leading the team of NOC engineers. This position is responsible for defining, implementing, and monitoring key performance indicators (KPIs) to ensure that our technical support exceeds excellence benchmarks.

The NOC Manager reports to the Director of Customer Support and needs to have understanding of technical knowledge as well as a strategic mindset to enhance overall operational efficiency and deliver superior emergency collaboration technologies.

• →Hands-on: Direct hands-on activity in resolving complex technical issues and maintaining the organization's infrastructure stability. The candidate must demonstrate advanced troubleshooting techniques and problem-solving skills in a SaaS/Web Production environment.
• →Strategic Technical Leadership: Exceptional in troubleshooting, enhancing service reliability, and leading technology teams towards continuous infrastructure improvement with innovative solutions.
• →Talent Management and Development: Responsible for the recruitment, training, and development of the NOC Engineers Team. Drive the team to exceed KPIs related to issue resolution quality, customer satisfaction, and operational efficiency.
• →Critical Incident Management: Handle escalations and manage multi-level support coordination. Ensure swift resolution of incidents, maintaining high customer satisfaction.
• →Strategic Planning and Execution: Define, implement, and enforce essential policies such as configuration and change management to uphold network integrity.
• →Communication and Collaboration: Facilitate cross-departmental meetings and engage with Axon 911 customers, promoting a culture of transparency and customer-first ethos

• Minimum 3 years of experience as a NOC Engineer in a SaaS company, and at least 2 years as a NOC Manager. - A must!
• Demonstrated hands-on expertise in monitoring technologies and proficient troubleshooting in a Production environment. - A must!
• Proven ability to design and implement advanced monitoring systems for early detection and resolution of service issues in SaaS/Web environments, ensuring optimal service availability (Using platforms like Datadog, Kibana, Grafana, Coralogix or similar).
• Ability to create, maintain and optimize technical documentation, customer facing strategies and customer support complex methodologies.
• Exceptional problem-solving skills and a high sense of urgency for issue escalation and resolution.
• Strong interpersonal skills, with the ability to build relationships across departments and with partners.
• Ability to work flexible hours (as required) to accommodate off hours activities (e.g., infrastructure deployments), project deadlines, and team collaboration needs.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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