Foster Supervisor

Foster Supervisor

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life:

The Foster Supervisor supports the team by facilitating coaching, training, feedback and ensuring day-to-day efficiencies. The Foster Supervisor will work alongside the team to model and teach Veterinary technical skills, matchmaking, and Foster support. The Foster Supervisor provides an excellent experience every time for our Foster Heroes, the Foster Team, and the pets we serve. The Foster Supervisor helps promote and support a culture of innovation, compassion and excellence with a positive, can-do attitude.

Job Requirements:

• High school diploma / GED
• Minimum two years of experience in a leadership role.
• Minimum two years of experience in customer service role.
• Experience in veterinary field required. Ability to perform health checks, TPR exams, and vaccinations required.
• Must be able to handle animals in all conditions and be able to train co-workers and volunteers in job duties and safe animal handling.
• Must have excellent attention to detail, and be able to solve complex problems with the ability to balance multiple priorities.
• Able to flourish in a high-volume, fast-paced, ever-changing environment.
• Possess excellent customer service and interpersonal skills and be able to resolve conflict.
• Oversee and assist in the daily coordination and assignment of staff duties and responsibilities.
• Ensure the department is adequately staffed to meet peak demands while maintaining high levels of customer service such as live answer rate and net promoter surveys.
• Partner with Foster Manager to recruit, engage, and retain Foster Heroes.
• Provide excellent customer service internally and externally, while also offering escalated support with escalated Foster Heroes.
• Able to speak, read and write English.
• Able to develop budgets and estimate costs.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams, Zoom, Outlook, and Explorer; able to learn other software programs as necessary. Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment).

Physical Demands/Work Environment:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

There may be occasional wet floors, animal noises, odors, and exposure to dander. Most time will be spent in a typical air conditioned and heated office environment.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Ready to Join our team and make a difference every day?

Explore all of our current career opportunities here: Careers - Arizona Humane Society

Pre-employment background check is required.