Car Valeter/Detailer

JOB DESCRIPTION & PERSON SPECIFICATION

JOB DESCRIPTION

Company/ Division Department: Bassadone Motors  – Service Department 

Location: Bassadone Automotive World, 78 Queensway, The Dockyard, Gibraltar 

Job Title: Car Valeter/Detailer
Reports to: Service Commercial Manager 

Type of position: Fixed Term Appointment (6 Months) 

Hours: 37.5 / week

VISION OF THE GROUP

To be the most admired company in every market we operate in through:

• Providing an Exceptional Customer Experience
• Operational Excellence through Innovation
• Investing in our People to be the best they can be
  

BM MISSION OF THE COMPANY

Automotive solutions for our community today and for generations to come.

ROLE OF THE SERVICE DEPARTMENT

• To ensure client vehicles and workshop vehicles are parked properly
• To valet clients’ vehicles to a high standard
• To delight our customers

JOB DESCRIPTION

Tasks

• Moving customer vehicles to appropriate parking bays for maintenance or repair.
• Returning vehicle keys to the correct place in the key cabinet.
• Keeping a daily list of vehicles that require cleaning.
• Cleaning vehicles inside and out using appropriate products, tools, and equipment (e.g. brushes, vacuums, scrapers, cleaning solutions).
• Detailing vehicles to customer standards, including polishing, waxing, ceramic coating, and applying conditioners.
• Using buffing machines and cloths to polish and finish vehicles.
• Washing and vacuuming cars thoroughly.
• Ensuring courtesy vehicles and workshop cars are correctly parked and ready for use.
• Assisting with general workshop tasks and errands when required.
• Help moving customer vehicles into the workshop overnight, if needed and/or not collected.
• Helping maintain a clean and safe working environment across the workshop.
• Monitoring and managing stock of cleaning materials and supplies.
• Assisting with the collection or recovery of vehicles when necessary.
• Carrying out any other reasonable duties requested by the Service Manager.
  

WORK EXPERIENCE REQUIREMENTS

• Experience in the automotive trade would be an advantage
• Previous experience of car valeting in a business environment
  
  

EDUCATION REQUIREMENTS

• A minimum of 2 GCSEs or equivalent one of which must be English Language
  

SKILLS/ABILITIES/ COMPETENCIES REQUIRED 

• Organized
• Responsible
• Customer Focused
• Must have a valid driving license for a minimum of 3 years

PERSONAL ATTRIBUTES

• Must be a team player
  

TRAINING

Mandatory Training

• Internal E-Learning assigned pathway
• Induction
• Service Excellence

 Disclaimer:

The above statements are intended to describe the general nature and level of work being preformed by people assigned to this role.  They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees.  All personnel may be required to perform duties outside of their normal responsibilities to meet the ongoing needs of the organisation.