Volunteer Coordinator

VOLUNTEER COORDINATOR JOB DESCRIPTION

GENERAL SUMMARY: Volunteer Coordinator will be responsible for cultivating, overseeing, tracking, and recognizing the volunteers and community service members of BAHS. This position will interview volunteers and community service individuals, determine the needs of BAHS and schedule these teams where necessary. Additionally, growing and fostering good community relations is essential for this position.

SUPERVISOR: Community Relations Manager 

This role requires weekend hours.

QUALIFICATIONS:

• 2-years of volunteer management preferred 
• Customer service experience
• Computer proficient and able to learn shelter and donor software

JOB SKILLS:

• Able to handle large animals, able to walk large dogs 
• Allergies that are aggravated by animals or cleaning supplies may be a disqualification
• Able to stand, kneel, walk for up to 8 hours per day
• Able to lift up to 50 pounds
• Clean driving record and valid IL driver’s license; ability to drive 
• Have good written and verbal communication skills 
• Be highly organized, motivated, and detail-oriented
• Be able to work well in a team environment with the public,
  co-workers, and volunteers
• Demonstrate emotional maturity and good judgment
• Be committed to the mission, values, and goals of the
  Belleville Area Humane Society
• Be flexible and willing to help with jobs outside of this job description
• Strong communications skills to handle tense and emotional situations involving the public
• Maintain a positive attitude based on teamwork and overall good work ethic

RESPONSIBILITIES:

• Actively recruit volunteers and community service members to serve the shelter; including external volunteer fairs 
• Point of contact and supervisor of all volunteers and community service members
• Manage and respond to volunteer@bahspets
• Create and send newsletters to our volunteers, engaging them in all aspects of BAHS
• Host service days for volunteer groups
• Determine the daily, weekly, monthly and annual volunteer needs of our organization
• Reach out to local businesses for support and services
• Organize volunteers for community events (college talks, libraries, nursing homes etc)
• Train volunteers and community service members on the operations of BAHS
• Monitor volunteer involvement via BetterImpact
• Plan and execute volunteer appreciation wrap around services and events
• Attend training webinars/videos on new software
• Proactively assess and attend to program needs, ensuring timely and reliable services
• Perform essential functions for the program including but not limited to customer service, volunteer management, administrative tasks and data entry
• Provide back up office support including but not limited to answering phones, filing, shipping, copying, working with shelter and donation management databases