Customer Account Specialist

Customer Account Specialist (12 months fixed term contract )   Join Our Team  Are you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success.    What You'll Do  Manage customer orders throughout the entire order lifecycle  Serve as the primary contact for customer inquiries related to orders, deliveries, and order status  Build and maintain strong customer relationships through proactive communication  Coordinate with internal stakeholders to ensure timely and accurate order fulfillment  Support issue resolution and identify solutions to meet customer needs  Maintain customer data and support customer onboarding activities  Provide customers with updates on deliveries, forecasts, and supply-related matters  Contribute to continuous improvement initiatives and team success    What We're Looking For  Fluent German and English, both written and spoken is a must Experience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field Bachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantage Strong communication and relationship-building skills  Customer-focused mindset with a proactive approach to problem solving  Ability to manage multiple priorities in a fast-paced environment  Strong organizational skills and attention to detail  SAP or ERP experience is an advantage  Proficiency in Microsoft Office, particularly Excel    Why Join Us?  Be part of a dynamic international organization  Work closely with customers and cross-functional teams  Develop your skills in Customer Operations and  Supply Chain Enjoy a collaborative and supportive team environment  Take ownership and make a visible impact on customer experience and business performance  Interested?  If you are an organized, customer-oriented professional who enjoys working in an international environment, we would love to hear from you. Apply today and become part of our team.    Location: Solbiate, Italy Department: Customer Service / Supply Chain Working Model: Primarily office-based with one remote working day per week (Friday)