Message Registration Support Analyst , 2nd Shift (11am -8pm)

The Message Registration Support Analyst supports the Message Registration Support team in registering customer A2P campaigns across messaging channels (Short Code, Toll-free, 10DLC). This entry-level role involves basic data collection, campaign analysis, and report generation to ensure campaigns align with current Bandwidth and industry policies. Analysts engage in a consultative and educational manner, helping customers achieve compliance and successful campaign execution.

This position is 2nd shift and hours will be from 11am - 8pm EST (Monday- Friday).

• →Assist with oversight, direction, and support to ensure timely processing of customer A2P text messaging campaign registrations.
• →Serve as initial contact for customer questions and basic compliance inquiries.
• →Support internal stakeholders and team members in resolving routine problems and escalations.
• →Represent team interests in internal meetings, providing foundational input.
• →Contribute to maintaining internal processes and documentation.
• →Assist in partnerships with messaging vendors for process improvements.
• → Stay informed about messaging industry standards and trends.
• → Prepare basic reports on team activities and campaign compliance.

• Education:  
  • Bachelor's degree in Marketing, Business, Analytics, or related field.
• Experience: 
  • 0-2 years of experience in compliance, analytics, customer service, or related fields.
• Knowledge: 
  • Basic understanding of compliance standards in messaging.
• Skills:
  • Familiarity with standard analytical tools (Excel, Tableau)

• Education:
  • Additional training or coursework in compliance or analytics.
• Experience:
  • Previous internship or entry-level role related to messaging or compliance.
• Knowledge:
  • Familiarity with messaging industry platforms.

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.