Collections Counselor II

SpokaneFull Time - Hourlymid

OtherCounselor

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Overview

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture,

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OtherCounselor

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (QuickStep) loans and credit cards.

Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum.

Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis.

Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity.

Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court.

Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc.

Monitor charged-off loans and Bankcards and provide monthly reporting.

Prepare and distribute all reports related to collections.

Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.

High School Diploma/G.E.D.

2 or more years of experience in collections

Possess a basic knowledge of consumer and small business loans and credit cards.

Possess general office skills including proficiency in Microsoft Office.

Demonstrate good verbal and written communication skills.

Possess strong sales ability to tactfully resolve delinquent accounts.

Possess excellent organizational skills.