Customs Account Analyst, Senior

Customs Account Analyst, Senior Our Vision Our customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders. The Role This position is responsible for the handling of the documentation preparation, monitoring and coordinating of customs release of shipments for the import of goods in accordance with customs regulations.   Key Responsibilities Provide the highest level of customer service to clients, vendors, and service providers. Prepare customs and internal documents accurately. Escalate and report any issues or delays to Team Leader. Complete high volume of entries and invoicing to meet KPI's. Handle client queries in a prompt, efficient and professional manner. Maintain working knowledge of both current and pending customs and other agency regulations and policies. Conduct tariff research and classification. Document errors for customs account analysts via Error Reporting Process (CND Only). Complete complex customs entries and provide guidance to Jr and Int Customs Analysts. Accurately complete final invoicing of customs entries to CBSA within the allotted timeframe (CND Only). Resolve issues that arise with Customs clearance (reject notices, eManifest errors, paper packages, RMD Corrections) with minimal guidance. Coordinate cross-border release including export pedimento (customs declaration) and drayage coordination (US SB Only). Other responsibilities as assigned.     Leadership Responsibilities N/A   Job Details   Reports to Team Leader Permanent Operations Full-time/Part-Time US, CND, MX Remote/Hybrid/Office   Required Qualifications and Experience High school diploma or equivalent. CCS Designation (US NB and CND only). Minimum 3 years in custom brokerage or logistics experience. Intermediate MS Office knowledge. Advanced knowledge of the LVS program. Knowledge of all FTA’s and when to apply them to shipments. Knowledge of the PGA’s and ability to research requirements. High level of organization, time management and attention to detail. Completion of complex entries.   Physical Demands   Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement. Occasionally must carry/lift loads of up to 15 lbs.   Work Environment Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyze.