Deskside Support Engineer

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

The Deskside Support Engineer performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs.  The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact.  Additionally, this role trains other employees on the team. 

• →Must have a high school diploma or equivalent; College degree in a related field is preferred.
• →At least 5 years of technical or related experience is preferred.  Relevant education may substitute technical experience.
• →Proficient in the troubleshooting and repair of various manufacturers’ laptops, desktops, printers, and peripherals.
• →Working knowledge and hands-on experience supporting handheld devices and/or mobile devices.
• →Working knowledge and understanding of client’s hardware platforms.
• →Working knowledge and understanding of client’s software and user base.
• →Working knowledge and understanding of AD and SCCM (or similar software).
• →Proficient with various versions of Microsoft operating systems.
• →Proficient with various versions of Microsoft Office Suites.
• →Knowledge of industry quality standards.
• →Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required.
• →Client-required certifications, if needed.

• Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions.
• Strong verbal and written communication skills.
• Ability to explain product material to a variety of audiences at all levels of the business.
• Ability to work independently and as a member of a team.
• Effective interpersonal skills.
• Attention to detail, excellent organizational skills, and must possess solid customer service skills.
• Maintain a professional dress code and general appearance. 

• Must be able to lift and carry at least 75 lbs.
• Must be able to stand for long periods of time.
• Must be able to walk for long distances.
• Must be able to sit at a computer for long periods of time.
• Must be able to work in a fast-paced environment.
• Manual dexterity to use keyboard to input information.

 Equipment Used: 

• Computer
• Phone
• Company vehicle, if provided.

 Conditions of Employment:

• U.S Citizenship required due to federal government contract requirements. 
• Must pass pre-employment, post offer background check and drug screen.
• Must maintain required certification levels.
• Must maintain valid driver’s license.
• Must have reliable vehicle and maintain proper insurance while employed.
• Must maintain required security clearance, as needed.

Equal Opportunity Employer - Disability & Veteran