Guest Service Ambassador (GSA)

• Shift: Varied

• Schedule: Varies

• Hours per week: Varied – Per Diem

• Benefits Status: Limited Benefits
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• Department: NorthPointe Environmental Services

The GSA is responsible for ensuring that guest (patients, members, and clients) of NorthPointe Health and Wellness experience a delightful first impression in terms of greeting, way finding assistance, environmental safely, and cleanliness. NorthPointe Health and Wellness Guest Services Ambassadors will play a fundamental role in establishing and sustaining guest loyalty.

• Greets each guest in accordance With the Universal Greeting policy.
• Personally, assists guests in finding their way about the NorthPointe Campus.
• Identifies and promptly responds to all self-identified safety issues.
• Maintains the Northpointe Health and Wellness facility in a sanitary and attractive condition.
• Establishes and maintains positive and professional working relationships with all employees and physicians at the NorthPointe Campus.
• Has a complete knowledge of the facility, staff, services and hours of operation.
• Represents NorthPointe to guests, members and the community in a positive, supportive manner.
• Maintains hard surface and carpeted flooring in accordance with manufacturer requirements and management expectations,
• Performs minor maintenance tasks such as (but not limited to) light bulb replacement.
• Performs high and low damp and dry dusting of all environmental surfaces.
• Cleans and sanitizes restroom and hand wash facilities.
• Receives, checks in and puts away Environmental supply deliveries.
• Keeps restrooms and hand-wash facilities stocked with soap, sanitizer and paper products.
• Keeps furniture positioned properly in accordance with furniture placement schedule.
• Keeps all furniture clean including soft seating, wood and metal seating and tables.
• Sweeps and seasonally shovels facility entrances to assure guest safety (activity coordinated with engineering personnel).
• Interior vacuuming.
• Window washing (limited to interior and ground level windows).
• Uses cleaning chemicals and supplies in accordance with manufacturer specifications and uses the required PPE in all cases.
• Maintains all Environmental Services equipment clean and in good repair.
• Assists with meeting/event set-up, take down and clean up.
• Enters work requests into the TMS system for equipment and facility repairs.
• Collects solid waste from generation points within the facility and from outside trash receptacles.
• Disposes of solid waste in the dock compactor unit
• Collects infectious waste and soiled textiles from generation points and stages it in the designated locations for removal from the facility. Delivers clean textile carts to points of use in the facility.
• Uses prescribed methods and adheres to established schedules for wet or dry carpet cleaning.
• Spot cleans carpet and upholstered furniture as needed.
• Uses prescribed methods and adheres to established schedules for hard surface flooring maintenance, refurbishing and refinishing.
• Responds to non-hazardous material spills promptly.

• High school graduate or GED referred, not required.
• Experience in environmental maintenance is desired.
• Must successfully complete job skills training checklist.
• CPR certification within 90 days of hire
• Ability to effectively communicate is required.
• Ability to problem solve
• Must be able to organize and prioritize multiple demands

The mission of Beloit Health System, Inc. is to be the leader in regional health and wellness services that delivers high quality value and satisfaction to our patients and communities we serve.

Beloit Health System requires the employee to maintain integrity as a fully engaged employee. Each employee will perform in a manner which ensures delivery of the highest quality of medical services and patient satisfaction. Respect and consideration given to the dignity of each patient, visitor, and fellow employee is a requisite of successful job performance.

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.