Parts & Warranty Coordinator

United States·Best Logistics Group (headquarters)mid

OtherCoordinator

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Quick Summary

Overview

Do you have a passion for developing relationships, providing exceptional customer service,

Technical Tools

OtherCoordinator

Working with BEST earns more than just a paycheck.

What We Offer

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The Parts / Warranty Coordinator will be responsible for sourcing parts and recovering cost for parts and repairs made within a warranty or policy coverage period and to document value/expense of warranty coverages.

Responsibilities

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Same day ordering of replacement and upgrade service parts
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Effectively communicate with maintenance team on status of parts and warranty
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Maintain parts within the shop by ensuring a clean and organized work area, conducting cycle counts, completing inventory adjustments and transfers, stocking and replenishing parts.
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Work with maintenance team to qualify warranty repairs and follow through on the claims process
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Prepare claims according to the manufactures’ warranty guidelines
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Intercede with the manufacturer on questioned warranty issues
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Develop and maintain excellent relationships with our vendors
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Be aware of repetitive problems and initiate action with appropriate parties with regard to issues that may be under warranty and finding supporting information to get an exception claim paid

This is a day-shift role, 8 hours per day, Monday Friday.

Nice to Have

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Interpersonal and communication skills; works well with team members and is willing to assisting others
Time management skills; is organized and able to establish and follow through on priorities
Problem solving and troubleshooting skills
Ability to multi-task
Strong customer service skills
Computer skills using Microsoft Office, McLeod, Windows up to and including 10, Internet Explorer, plus other software programs