Front Desk Supervisor and Manager

The placement opportunity includes the following departments and positions: Department: Orientation Position: Orientation Duration: 0.5 month Job Description: You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the second phase of training. Department: Rooms Division Position: Front Desk Agent Duration: 3.5 months Job Description: You will learn front desk computer system; check-in and check-out procedures; promote Preferred Guest Program; cashier responsibilities; maintain a house bank and make a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up selling techniques; resolve guest concerns. Department: Rooms Division Position: Front Desk Supervisor Duration: 4 months Job Description: You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings. Department: Rooms Division Position: Assistant Front Desk Manager - Operations Duration: 4 months Job Description: You will learn to analyze, develop and maintain quality standards, utilizing a continuous improvement approach to ensure high quality, cost effective and customer focused operation; learn to manage the daily operations of the department and ensure adherence to standards; learn the operational functions consistent with the department’s strategic plan and vision for the division and the company; learn to maintain a high level of service by constantly training and coaching all staff; inspect and oversee the cleanliness and maintenance of all function space; coordinate with other department to ensure the highest level of product delivery. Requirements You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) •⁠ ⁠You have shown consistent career growth over the last years •⁠ ⁠You have shown serious commitment to your most recent employers