IT Systems Engineer II

At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . . and we are growing. Our culture is fast-paced, fun and never boring. Because we work across numerous clients and drug modalities, your career can develop rapidly. You’ll gain experience with a variety of challenges all while you enable life-changing, life-saving therapeutics to the patients who need them.

The IT Systems Engineer II is responsible for ensuring the stability, integrity, and efficient operation of information systems that support core organizational functions. This is achieved this by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. They will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Perform network and server administration functions, including configuring, installing, repairing, maintaining, and upgrading hardware and operating systems

Analyze network and system resource utilization and implements solutions to correct problems to ensure all applications are accessible and functioning properly

Identify and recommend appropriate changes to infrastructure to improve performance, reliability, and availability

Maintain integrity of the network, server deployment, and security for SOC 2 and ISO compliance

Build, maintain, and manage physical and virtual infrastructure

Proactively manage and troubleshoot storage environment, including capacity planning/availability, quotas, and snapshots to optimize performance

Perform systems engineering activities in all phases of a project; this includes but is not limited to discovery, designing, building, testing, and deployment

Research and evaluates all network and server hardware and software options and upgrades; this includes but is not limited to updates, patches, and service packs, as needed

Provides Tier 3 support to IT Support Specialists

Supports and executes updates to servers, network, and storage devices

Communicate with internal customers as required; this includes but is not limited to keeping them informed of incident progress, notifying them of impending changes or agreed outages

Administer company Azure and AWS Environments including configuration and creation of servers, storage, and networks.

Completes assigned tasks and projects effectively, completely, and on time

Other duties as assigned

Microsoft Azure Administrator Associate or higher

Amazon AWS SysOps Administrator or higher

Knowledge of and experience with Part 11/Annex 11, GAMP, GDPR, and NIST 800-53

This position has no supervisory responsibilities

Receives direction regarding prioritization and approval of proposed technical solutions

Works independently to resolve issues following established SOPs and best practices

Frequently exercises discretionary authority

Primarily office

Occasional laboratory/clinical environment

Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets

Work requires occasional travel (up to 10%)

Ability to work in an upright and /or stationary position for up to eight (8) hours per day

Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists to operate office equipment

Frequent mobility needed

Frequent crouching, stooping, with frequent bending and twisting of upper body and neck

Light to moderate lifting and carrying (or otherwise moves) objects including computer equipment, with a maximum lift of 50 pounds

Ability to access and use a variety of computer software

Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences

Frequently interacts with others to obtain or relate information to diverse groups

Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals; Requires multiple periods of intense concentration

Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence; Ability to perform under stress; Ability to multi-task

Regular and consistent attendance

This is a full-time position

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours

Occasional weekend, holiday, and early morning/evening work required

BENEFITS AND OTHER PERKS

Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care), Short Term Disability | Long Term Disability Life Insurance, Paid Time Off (4 weeks per year), Parental Leave, Paid Holidays (9 scheduled; 5 floating), 401k with Employer Match, Employee Referral Program

COMMITMENT TO EQUAL OPPORTUNITY

BioAgilytix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other group protected by federal, state, or local law.