Sr. IT Systems Engineer

Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at the speed modern business demands. We automate access by policy and by request—eliminating tickets, reducing risk, and enabling both humans and AI systems to work with data safely and instantly.

Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide and operates as a hybrid workplace globally.

• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. 

• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.

• $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.

• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

 

• Run IT engineering and implementation projects across a wide range of technologies such as cloud platforms, AI platforms, endpoint management, Google Workspace, networking, observability, Okta, SASE, and server platforms.
• Serve as the internal expert on our AI platforms, consulting with teams across the business to design and build agents, automations, and workflows that measurably improve how they work, and training users as the platform evolves.
• Mentor and grow other members of the team, sharing best practices, solutions, and lessons learned to make the team better.
• Proactively identify new opportunities to improve our systems and processes, practicing a mindset of continuous improvement.
• Work within a robust IT Service Management environment, helping the team manage incidents, service requests, changes, assets, and our knowledge base.
• Resolve escalated support issues from our user support staff.
• Partner with stakeholders outside IT on cross-functional operational improvement initiatives, representing IT as a technical resource.

• IT Experience: 8+ years of IT experience, preferably with some experience in user support roles.
• Systems Engineering: 4+ years of systems administration or engineering experience.
• Endpoint and SaaS Management: Proficiency in managing macOS environments and SaaS applications.
• ITSM and IAM: An understanding of IT Service Management (ITSM) and Identity and Access Management (IAM) fundamentals.
• Technology Expertise: Engineering proficiency in several of the following technologies: AWS, Azure, Google Cloud, endpoint management, Google Workspace, networking, observability, Okta, Prisma Access, scripting, Terraform, and Windows Server.
• AI and Automation: Hands-on experience with AI tooling and a genuine interest in applying it to business problems, including building agents or automations, writing effective prompts, and helping non-technical colleagues get value from the technology.
• Analytical Experience: Expertise in gathering and analyzing requirements, considering customer needs and business impacts, to make the right decisions to drive projects forward.
• Communication: Excellent written and verbal communication skills, with the ability to tailor communication style and content to the audience.
• Ownership: Strong follow-through on commitments and responsibilities, owning deliverables from start to finish.
• Customer Focus: High-touch customer service skills and an outward mindset.
• Collaboration and Growth: A positive attitude, a willingness to learn and grow, and the desire to work in a collaborative environment that values teamwork and providing top-notch user experiences.

 

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

 

- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)

- Stock Options

- Paid parental leave (Both Maternity and Paternity)

- Unlimited Paid time off (U.S. based positions)

- Learning and Development Resources

 

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.