Help Desk Coordinator

Join BioMed Realty as a Help Desk Coordinator and become a key player in supporting the technology that powers our mission. In this dynamic role, you’ll provide friendly, hands-on support to team members across the company—whether in person, over the phone, or via email—helping them resolve software and hardware issues quickly and confidently. You'll also take the lead in maintaining and optimizing our IT systems by installing, upgrading, configuring, and troubleshooting workstations, AV equipment, servers, and networks across multiple locations. If you’re a proactive problem-solver who enjoys making tech work seamlessly for others, we’d love to hear from you!

• →Configure, maintain and implement desktops, laptops, mobile devices and network systems.
• →Perform desktop, system and network troubleshooting and installations.
• →Respond to phone, email and personnel requests for technical support.
• →Document, track and monitor problems to ensure a timely resolution.
• →Create and maintain users in third party applications.
• →Provide end user support and training.
• →Setup and assist in meetings across all departments.
• →Available for 24x7 support as part of a rotating on-call schedule to respond to critical system problems.
• →Travel to regional offices and properties are required.
• →Perform related duties as assigned by supervisor. 

• Associates Degree and/or continuing education in Computer Science preferred.  High School Diploma or equivalent required.
• Demonstrated experience supporting customers and working with computer systems or technical tools, whether through professional, academic, or equivalent hands-on experience.
• Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
• Experience in troubleshooting in a Microsoft Windows networking environment.
• Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
• Hands-on experience resolving networking, desktop, AV systems, and mobile device configuration issues.
• Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
• Experience in supporting Audio/Visual systems and large conference centers.
• Strong customer service and teamwork skills.
• Quick learner with the motivation to investigate and learn new technology.

• Adaptability
• Attention to Detail
• Customer focus
• Interpersonal Understanding
• Oral communication
• Planning and organizing
• Problem solving
• Self-confidence
• Stress tolerance
• Teamwork
• Usage of technical expertise
• Written communication
  

• Onsite Gym
• Complimentary Snacks, Fresh Fruit, Cold Brew Coffee, Kombucha and Soda Water Provided
• Dry Cleaning Services Onsite

#LI-EW1

BioMed Realty, a Blackstone portfolio company, is a leading provider of real estate solutions to the life science and technology industries. As of September 30, 2025, BioMed Realty owns and operates high-quality life science real estate comprising more than 17 million square feet concentrated in leading innovation markets throughout the United States and the United Kingdom, including Boston/Cambridge, San Francisco, San Diego, Seattle, Boulder and Cambridge, U.K. In addition, BioMed Realty maintains a premier development platform with 1.5 million square feet of Class A properties in active construction to meet the demand of the life science and technology industries.

BioMed Realty is an equal opportunity employer. Employment decisions are made based on individual qualifications, job-related requirements, and business needs, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, marital status, veteran or military status, or any other characteristic protected by applicable law.

BioMed Realty is committed to providing reasonable accommodations to qualified individuals with disabilities and for religious observances, in accordance with applicable law. If you require a reasonable accommodation to complete the application or interview process, please contact careers@biomedrealty.com.

As a participant in the federal E-Verify program, BioMed Realty uses E-Verify to confirm the identity and employment eligibility of all individuals hired to work in the United States, in accordance with applicable law. Right To Work E-Verify Participation