Inside Service Sales Specialist (Service Growth & Contracts)

Position Summary:

The Inside Service Sales Specialist is responsible for driving growth in service revenue, contract coverage, and customer lifecycle value across the Biotage installed base. This role proactively engages customers to position service agreements and lifecycle support solutions that maximize system uptime, performance, and long-term customer success.

Working at the intersection of Sales, Service, and Customer Success, this role leverages data, CRM insights, and close collaboration with Field Service Engineers and Technical Support to identify opportunities, improve contract attachment rates, and expand Biotage’s share of wallet within existing accounts.

Key Responsibilities:

Service Revenue & Growth:

- Drive renewal, conversion, and upsell of service agreements

- Convert warranty to contracts, renew contracts, and convert billable accounts to contracts

Customer Lifecycle Management:

- Manage assigned accounts across lifecycle stages

- Act on warranty expirations, renewals, and service trends

CRM & Data-Driven Selling:

- Maintain accurate Salesforce data

- Use data to prioritize opportunities and manage pipeline

Collaboration:

- Partner with Field Service Engineers, Technical Support, Sales, and Customer Service

- Align on account strategies

Value-Based Selling:

- Communicate service value (uptime, cost predictability, performance)

- Prepare proposals and customer communications, prepare bids and respond to RFQs

Continuous Improvement:

- Identify trends to improve coverage and renewal rates

- Support promotions and service strategy evolution

Qualifications:

Required:

- Bachelor’s degree or equivalent experience

- 2+ years in sales or service sales in technical/scientific environment

- Strong communication skills

- CRM experience (Salesforce preferred)

Preferred:

- Service contract sales experience

- Analytical instrumentation experience

Core Competencies:

- Customer-centric mindset

- Data-driven decision making

- Strong organization and collaboration skills

Travel Required:

-Potential for travel required to attend annual Service meetings in remote location or to attend specific training seminars (less than ~10%).