Operations Intern - BlaBlaCar Daily

France·ParisInternshipentry

OtherOperations Intern

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Quick Summary

Key Responsibilities

Participate in the development of our AI tool by suggesting improvements and maintaining the knowledge base.

Requirements Summary

Previous experience with Salesforce. Mandatory: You must have an internship agreement from your school or university. What We Offer Hybrid working mode. One holiday per month.

Technical Tools

OtherOperations Intern

Responsibilities

~1 min read

→Manage customer relations by addressing around 100 emails monthly regarding non-contractual subjects
→Ensure consistency in service levels between B2B and B2G business units.
→Listen to client needs and help them interpret operational reports.

Maintain the database within Salesforce.
Redirect clients to the relevant local authority territory pages.
Identify and inform the B2B Sales team of potential business opportunities.

Manage the launch process for new clients, including sending communication kits and necessary elements.
Handle access management, including cutting access and sending notification emails when licenses expire.
Provide assistance to the Ops team during peak periods, including preparation in COPIL meetings.

Dail’IA Project: Participate in the development of our AI tool by suggesting improvements and maintaining the knowledge base.
"Carenage" (Maintenance): Audit and clean up Drive folders and Salesforce records (ensuring communication kits and contacts are up to date).
Toolbox: Regular updates of the operational "Boîte à outils."

Requirements

~1 min read

Excellent level of French and full working proficiency in English.
Strong organizational and prioritization skills.
Ability to take ownership and align with business priorities.
Thriving in a collaborative, fast-growing, and innovative environment.
Nice to have: Previous experience with Salesforce.
Mandatory: You must have an internship agreement from your school or university.

What We Offer

~1 min read

✓Hybrid working mode.

✓One holiday per month.

✓Local meal plan policy (Swile card).

✓50% transportation paid (Forfait Mobilité Durable).

✓Free unlimited carpooling and bus rides.

✓Mental health support through Moka.care

✓1 day off per year to test our product

A 45-minute video call with Marie Vanhille to get to know you
A fully remote exercise to evaluate your technical skills followed by a 60-min interview to discuss your case with Thibault Gesland (Ops director) and Marie Vanhille

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.