Airport Operations Specialist

Singaporemid

OperationsOperations Specialist

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Quick Summary

Overview

Requirements Summary

Experience : 3-4 years in airport operations, ground handling or premium hospitality management. Deep knowledge of Changi Airport flows and VIP service protocols. Communication : Exceptional stakeholder management skills.

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As the on-site Station Manager at Changi Airport, you are the face of Blacklane for our airline partners and supply network. You are responsible for the end-to-end quality of our chauffeur-driven services. This role combines rigorous on-ground auditing with proactive stakeholder engagement to ensure a seamless, premium experience for every VIP guest.

Quality & Audits:
- Perform regular on-ground audits and quality checks of chauffeurs, vehicles, and greeters.
- Monitor and provide real-time training to ensure adherence to Blacklane’s premium standards.
Stakeholder Engagement:
- Act as the central point of contact at SIN for airline partners on all quality matters.
- Develop and own relationships with internal teams and external supply partners.
Operational Management:
- Ensure the successful operational execution of strategic partnerships at your station.
- Proactively communicate process changes to internal and external stakeholders to enhance service quality.
Supply Optimization:
- Improve supply quality and engagement from professional chauffeurs.
- Provide local insights to Partner Support teams to ensure they can effectively assist our supply partners.
Review & Reporting:
- Lead quality checks within your station and participate in monthly/quarterly business reviews (MBR/QBR) with Key Account Managers and Market Managers.

Experience:
- 3-4 years in airport operations, ground handling or premium hospitality management.
- Deep knowledge of Changi Airport flows and VIP service protocols.
Communication:
- Exceptional stakeholder management skills. You can professionally navigate conversations with airline station managers, chauffeur partners and internal leadership.
Mindset:
You thrive as an "on-site owner" and proactive problem-solver who can drive supply engagement and quality improvements independently.
Skills:
- Strong analytical and reporting skills; ability to identify operational gaps and implement corrective actions.
- Fluent in English.Speaking Mandarin would be a plus.

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.

Care - We are invested in each other's well-being and professional growth.
Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
Excellence - We understand our customers so we can exceed expectations.

We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.

We welcome and actively support employees to create or join the communities that are important to them.

What We Offer

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🌟 Local perks – Singapore
💙 100% employer-paid health insurance for you and your dependents
🌴 26 vacation days per year, increasing with tenure
💪 Your Mental Health → No compromise with Nilo
🎓 Continuous learning through LinkedIn learning and L&D budget
🚀 Fair pay and benefits tailored to local markets
🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.