Senior Manager, Pharmacy Operations

United States·Pittsburghsenior

OtherManager

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Quick Summary

Overview

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

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What We Offer

~1 min read

The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best experience for all of our patients. The Pharmacy Operations (Pharmacy Partner Coordination, PPC) Manager is responsible for hiring, leading, and developing a high-performing production workforce tasked with navigating complex pharmacy workflows and resolving critical customer escalations. Own end-to-end operational delivery across various workstreams by building bench strength, optimizing systems, and championing superior patient outcomes. Collaborate with cross-functional partners to drive a culture of accountability that balances service excellence, operational efficiency, and regulatory compliance within a dynamic startup landscape.

Responsibilities

~1 min read

Manage pharmacy and patient service workflows to SLAs, quality standards, and productivity targets
Oversee end-to-end order fulfillment and shipping operations, including escalation resolution, reshipments, and external pharmacy partner coordination
Monitor daily shipment pipelines and quality reports to ensure on-time delivery, order accuracy, and proactive resolution of fulfillment blockers
Use data and KPIs to identify trends, address gaps, and keep leadership informed on operational health

Directly manage supervisors and specialists across two teams; develop talent through coaching, feedback, and structured performance management
Build a pipeline of future leaders through succession planning and intentional development

Lead resolution of complex patient, customer, and cross-functional escalations, including shipping, billing, clinical, and inventory inquiries
Drive root cause analysis to reduce repeat issues and reinforce a patient-first culture
Leverage patient survey data and feedback trends to develop action plans that improve satisfaction and pharmacy outcomes

Manage identification, documentation, and resolution of patient and pharmacy-reported incidents per regulatory and internal requirements
Oversee ADE review, documentation, and submission processes, including FDA reporting, client-specific compliance requirements, CAPAs, and escalations
Ensure team operations align with state, federal, and corporate compliance requirements

Identify workflow inefficiencies across logistics, quality, and service operations and implement practical, scalable solutions
Build and maintain SOPs and training materials that support consistency, compliance, and team readiness

Partner with Quality, Training, Compliance, IT, WFM, Network Supply Chain, and Client Services to solve problems and align on priorities
Act as intermediary between internal teams and external pharmacy shipping partners to ensure smooth operations
Represent operations in meetings, projects, and leadership updates

Experience: 5+ years of managerial experience scaling operations/production in a start-up and/or high-volume/growth company (healthcare tech, and/or pharmacy experience preferred); Bachelor’s degree in Business Administration, Operations Management, or a related field.
Team Management: Demonstrated success leading and developing high-performing hourly teams through hiring, coaching, and performance management.
Operational Management: Experience owning and presenting SLAs, KPIs, key metrics, and operational reporting.
Problem Solving: Exceptional problem-solving skills and demonstrated experience delivering results using operational excellence best practice methodologies (Lean/Six Sigma certification preferred).
Detail-Oriented: Strong attention to detail – quickly become an expert in new areas, ask the right questions, and connect dots to ensure operational excellence.
Data-Driven: Strong analytical mindset with experience using data to drive decisions and accountability. Ability to drive establishment and monitoring of key metrics, and comfortable analyzing data to identify trends and issues; Comfortable using data analysis tools and BI platforms (e.g., Excel, SQL, Tableau) is preferred.
Collaborative Mindset: Proven ability to work cross-functionally, especially with growth, product and technology teams to deliver results; influencing, collaborating and creating consensus with various stakeholders.
Communication Skills: Solid verbal and written communication skills, with the ability to present complex concepts and data clearly and concisely.
Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results.
Mission-Oriented: Motivated by Blink’s mission and excited by the prospect of leading teams to deliver and improve patient outcomes.

Partner Pharmacy Coordination SLAs are consistently met as volume and complexity grow.
The team is engaged, productive, and developing toward higher levels of responsibility.
Operational decisions are data-driven, proactive, and transparent.
Product and technology improvements meaningfully reduce friction and improve throughput.
PA operations scale smoothly without sacrificing quality, compliance, or employee experience.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.