Customer (Patient) Support Specialist | Hiring Now | Onsite- Pittsburgh

United States·Pittsburghmid

OtherPatient Support Specialist

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Quick Summary

Overview

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

Technical Tools

OtherPatient Support Specialist

What We Offer

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✓Medical, dental, and vision insurance

✓401(k) retirement plan

✓Daily meal stipend (onsite)

✓Free shuttle service and onsite parking

✓Pre-tax transit benefits

Responsibilities

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→Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
→Conduct outbound outreach to support patients in completing key steps in their prescription journey
→Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
→Assist with insurance verification, benefits coordination, and financial assistance programs
→Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
→Research and resolve patient issues using internal tools and resources
→Accurately document all interactions and key insights to ensure a seamless patient experience
→Meet and exceed performance goals related to quality, productivity, and patient satisfaction
→Identify trends or gaps in the patient experience and share feedback to improve processes and products
→Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
→Continuously learn and adapt to new products, workflows, and program updates

Patients feel supported, informed, and confident throughout their journey
Issues are resolved quickly and accurately across multiple channels
You become a trusted resource for patients and internal teams
You actively contribute ideas to improve the patient experience
You grow your skills and take on increasing responsibility over time

Requirements

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High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
Strong communication skills (verbal and written)
Comfortable using technology and learning new systems quickly
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Curious, adaptable, and eager to learn
Self-starter with a strong sense of ownership and accountability
Passion for helping others and delivering high-quality patient care
Ability to work collaboratively across teams