Strategy and Operations Analyst - Provider Operations

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Quick Summary

Overview

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

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OtherStrategy And Operations

What We Offer

~1 min read

The Operations Analytics & Insights Analyst supports the Provider Operations team by turning data into action. This role is responsible for analyzing operational performance, establishing metrics, identifying process improvement opportunities, and partner with RevOps in building the reporting infrastructure that helps our team move fast and make confident decisions.

You will serve as the analytical engine for Provider Operations — owning dashboards, leading root cause analysis, supporting strategic initiatives with data, and contributing to a Voice of the Field insights program that drives continuous improvement across the organization. You will also provide real-time analytical support for PAM task coverage and contribute to SOP generation and maintenance as needed.

The ideal candidate is intellectually curious, detail-oriented, and comfortable moving quickly between tactical data pulls and longer-horizon analytical projects. You know how to find the story in the data and communicate it clearly to both operational and leadership audiences.

Responsibilities

~1 min read

Serve as a real-time operational resource for the PAM team — monitoring call coverage, tracking task allocation, and recommending adjustments to keep the team operating efficiently
Pull ad hoc data to answer operational questions quickly and accurately, enabling the team to make fast, informed decisions
Monitor key operational metrics and flag emerging trends, bottlenecks, or anomalies before they become problems
Scope and document data and reporting requirements in partnership with the RevOps and data teams, ensuring the right information is accessible to Provider Operations

Identify patterns and opportunities in operational data through root cause analysis and trend identification
Contribute to a Voice of the Field and continuous improvement program that surfaces operational insights across the organization
Translate data findings into clear, actionable recommendations — communicating what the data means, not just what it shows
Partner cross-functionally to build a shared analytical understanding of where the biggest improvement opportunities exist

Support strategic projects with data scoping, analysis, and measurement input as needed
Assist with SOP development and maintenance, ensuring documentation is grounded in how operations actually run
Collaborate with the broader Operations team to embed data-informed thinking into day-to-day decisions and workflows

Requirements

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4–6 years of experience in operations, business operations, or a data-adjacent role with a strong analytical component
Proficiency in SQL - comfortable pulling and manipulating data independently without relying on a dedicated data team
Strong analytical thinking - able to diagnose root causes, identify patterns, and connect data to operational reality
Clear, concise communicator - able to translate data findings into plain language recommendations for operational and leadership audiences
Highly organized and able to manage competing priorities in a fast-paced environment
Comfortable working with incomplete or imperfect data and making reasonable inferences

Nice to Have

~2 min read

Experience with Salesforce data structures and reporting
Familiarity with continuous improvement or Voice of the Field methodologies
Experience in a high-growth, fast-paced operations environment
Exposure to SOP development or process documentation

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.