Business and Customer Operations Lead

Ghanalead

OtherOperations AssociateBusiness And Customer Operations

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Key Responsibilities

You can work remotely from anywhere in the world for up to 20 days per year.

Technical Tools

OtherOperations AssociateBusiness And Customer Operations

~1 min read

→Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes.
→Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies.
→Manage relationships with high-value customers to foster loyalty and engagement.
→Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow.
→Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution.
→Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share.
→Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana.
→Participate in new product and service development, driving product-market fit.
→Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs.
→Manage other responsibilities assigned by the General Manager, Africa.

~1 min read

→Bachelor's degree
→Interest in and familiarity with digital asset and regulated financial industries.
→Entrepreneurial mindset with excellent attention to detail and follow-through.
→Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management.
→Experience managing and scaling a team.
→Ability to work a flexible full-time schedule to coordinate with global stakeholders.
→Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills.
→Ability to creatively deconstruct complex problems and develop precise plans of action.