Front Desk Agent-Hampton Inn & Suites Stephenville, TX

Location: Hampton Inn & Suites Stephenville, TX
Department: Front Office
Reports To: Front Office Manager / General Manager

The Front Desk Agent is responsible for delivering outstanding guest service while efficiently managing front desk operations. This role is the first and last point of contact for guests and plays a key role in creating a positive guest experience.

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  Greet guests warmly and professionally during check-in and check-out

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  Process reservations, room assignments, and payment transactions accurately

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  Handle guest inquiries, requests, and complaints promptly and courteously

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  Answer and route incoming phone calls

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  Maintain accurate guest records and cash handling procedures

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  Communicate effectively with housekeeping and maintenance to ensure room readiness

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  Follow all hotel policies, brand standards, and safety procedures

• High school diploma or equivalent

• Prior hotel or customer service experience preferred

• Strong communication and interpersonal skills

• Basic computer skills; hotel PMS experience a plus

• Ability to work flexible schedules including weekends and holidays

• Ability to stand for extended periods

• Ability to lift up to 25 lbs occasionally