Server Assistant/Busser - Envue Autograph Collection - FT - Weehawken, NJ

The Server Assistant/Busser is responsible to set and clear restaurant tables; stocks all service stations; assist servers in the timely delivery of food orders to tables ensuring a high-level of guest satisfaction.

• Greeting and seating guests; assist Restaurant servers as need to provide an exceptional experience for guests.
• Deliver food from kitchen to the guest ensuring accuracy and timeliness.
• Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
• Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed.
• Folding napkins for all meal periods throughout the day to maintain an adequate supply.
• Wipe down tables and chairs, move tables and chairs, and clean floors as necessary; Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Maintain stock and cleanliness of stations throughout the day with necessary equipment including silverware, linen and condiments.
• Perform all assigned side work to include replenishing condiments and restocking Respond urgently and appropriately to guest concerns and requests.
• Complete closing duties i.e. storing all reusable goods, breakdown buffet line and food stations, and cleaning all equipment.
• Practice proper food safety handling procedures
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
• Perform any other job-related duties as assigned