Senior IT Operations Service Manager

The Senior IT Operations Service Manager is accountable for end-to-end service delivery of Blue Mantis’ Network Operations Center services for a large Blue Mantis banking customer. This role serves as the primary customer-facing operational authority, ensuring contractual SLAs/SLOs are met, ITIL-aligned processes are executed, and the NOC continually matures from reactive operations to a proactive, optimized service model.

This role owns operational outcomes, not just people management. The Senior IT Operations Service Manager provides leadership across Tier 1, Tier 2, Tier 3, and NOC Team Leads, while acting as the day-to-day point of contact for this customer for delivery, escalations, governance, and continuous service improvement.