HR Advisor - AI enabled

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary: The HR Advisor provides timely, accurate and pragmatic advice to employees and leaders across the employee lifecycle, ensuring a positive and employee-centric experience.HR Advisors use AI-enabled tools to triage and resolve enquiries, draft and quality-check responses, and surface insights that improve service delivery. They also play an active role in knowledge management by creating, maintaining and continuously improving HR knowledge content, ensuring information is easy to find, accurate, and optimised for use in AI-driven and self-service channels. Key Accountabilities: HR Advisory & Case Management: * Provide expert guidance to employees and leaders on HR policies, processes and employee matters, applying sound judgement and a customer-first approach. * Manage HR enquiries and cases end-to-end, coordinating and aligning actions across cross-functional teams ensuring quality documentation, appropriate escalation and timely resolution in line with service standards, and delivering a seamless, consistent employee experience. * Maintain strong understanding of market-specific employment legislation and partner with specialist teams (e.g., ER/Legal, Talent, Reward, Payroll) to deliver compliant and practical outcomes. * Provide proactive advice and support to customers for “Moments That Matter”. AI-enabled Service Delivery: * Use BMS approved AI tools to triage enquiries, retrieve knowledge, draft responses and summarise case notes, while applying critical thinking and verifying accuracy before sharing or acting on the output. * Apply safe and responsible AI practices, including appropriate handling of confidential information, privacy requirements and data minimisation. * Identify and reduce avoidable contacts by improving knowledge content, self-service pathways and first-contact resolution. Analyse enquiry drivers and service data to address root causes and streamline the employee experience. * Analyse approved AI tools from a frontline user perspective, identifying usability gaps and providing structured feedback and recommendations to product owners to drive continuous enhancement.Coach peers on effective use of AI tools (e.g., prompting, validation and tone), contributing to capability uplift across HR Services. Process & Knowledge Optimisation: * Take a proactive approach to improving end-user guidance (knowledge articles, templates, FAQs and process documentation) based on enquiry trends and data-driven analysis. * Conduct root-cause analysis on recurring enquiries and service failures; recommend and implement sustainable improvements across policy, process, knowledge and tooling. * Partner with People Services leaders to address service issues, proposing and implementing improvements that enhance employee experience and compliance. Stakeholder Engagement: * Communicate complex information clearly and professionally, tailoring detail and tone to the audience across verbal and written channels. * Influence subject matter experts to validate and maintain knowledge content, and ensure updates are reflected across interconnected systems and processes. * Engage with external vendors and third-party service providers as required, raising issues, sharing frontline user insights, and collaborating to ensure tools and services continue to meet operational and employee experience standards. Desired Experience & Skills: Digital, AI & Knowledge Management Capability: * Highly computer literate with knowledge of HR systems (e.g., HCM/Workday), case management tools and knowledge bases, and confident using approved genAI-enabled tools (e.g., copilots/assistants) to support day-to-day service delivery. * Demonstrated ability to use genAI effectively (e.g., prompting, summarisation and drafting) and to apply human review to validate outputs for accuracy, completeness, tone, bias and policy/legislative alignment before use. * Understanding of digital knowledge management practices, including content lifecycle management (create, review, publish, retire and version), content governance and quality standards, and findability (plain-language writing, taxonomy/metadata and search optimisation). Able to maintain an authoritative “single source of truth” so knowledge supports self-service and improves AI-assisted retrieval. * Awareness of privacy, confidentiality and information security obligations when using HR systems, knowledge platforms and AI tools, including appropriate handling of sensitive data and data minimisation. * Experience using GenAI (human-in-the-loop): prompting, summarisation, drafting, and validation of AI outputs for accuracy, tone, bias, and policy/legislative alignment. HR Expertise: * Bachelor's degree in HR or a recognised HR certification (or equivalent experience). * Minimum of 4 years’ HR advisory/HR Services experience, with strong understanding of HR policies, processes and relevant employment legislation. * Demonstrated experience handling complex cases and providing practical, risk-aware advice in a fast-paced environment. * Thinks globally while operating locally, applying enterprise-wide HR frameworks with the cultural and legislative nuance needed to deliver consistent, market-relevant outcomes. Analytical and Problem-Solving Skills: * Demonstrated analytical abilities and a continuous improvement mindset. * Proven track record of using sound judgment to identify solutions that meet business needs. * Experience analysing service and customer data and feedback and translating analysis into actions or improvements, working with partners to redesign the employee experience * Strong ability to independently research, evaluate and synthesise information from multiple sources, building end-to-end understanding of complex situations to deliver accurate, well-informed outcomes Communication and Leadership: * Excellent presentation skills for conveying complex information in a structured manner. * Ability to coach others to build capabilities and enhance professional depth. Cultural Competence: * Experience working in a multicultural/multi-country environment. * Language proficiency beyond English is desirable. If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Warsaw - PL: zł112,350 - zł136,145 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. The final compensation will be determined based on demonstrated experience and in accordance with pay equity principles and applicable employment laws. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1602487 : HR Advisor - AI enabled