Service Writer/Advisor

United States·Atlantamid

OtherAdvisor

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Quick Summary

Overview

Bobcat of Atlanta - We are an authorized dealer of new and used Bobcat compact construction equipment including skid steers, track loaders, compact excavators, telehandlers, utility vehicles and more.

Technical Tools

OtherAdvisor

Responsibilities

~1 min read

→Schedule all service work and provides supervision of administration and warranty
→Take all service requests from salesmen and customers as a service writer
→Open, close, and manage all service tickets.
→Understanding of the billing process
→Answer phones and direct calls to the appropriate department
→Communicate with Parts Department and Warehouse team for technician parts needs
→Verify parts are entered properly on service orders
→Assist the service manager in meeting department goals as needed
→Greet customers and assist with unloading/loading machines
→Communicate effectively to customers regarding technician’s findings
→Assist with assigning jobs to technicians
→Maintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customers
→Proactively communicate with customers when repairs will take longer than originally quoted and/or if more issues have arisen in the repair process
→Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE
→Additional duties as assigned

Requirements

~1 min read

Bilingual in Spanish is preferred
Positive outlook and excellent communication, both verbal and written
Excel in a high volume fast paced environment
Creative problem solver
Excellent customer relations skills
Good computer and systems knowledge
Experience with construction or ag equipment preferred
Familiarity with the inner workings of a service drive
Must be able to pass a drug screen
Valid driver's license in good standing is preferred

Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
Physically able to operate construction equipment and forklifts
Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
Occasionally exposed to weather conditions, fumes, and loud noise
Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.