Automotive Service Advisor

Are you a strong communicator who enjoys helping customers, solving problems, and working in a high-energy environment? We are looking for a motivated Automotive Service Advisor to join our service team.

As a Service Advisor, you are the connection between the customer and the technician. You will guide customers through their service visit, set clear expectations, communicate repair recommendations, and help deliver a professional, positive experience from start to finish.

• →Welcome customers with professionalism and urgency.
• →Listen carefully to customer concerns and document them accurately.
• →Create clear, detailed repair orders.
• →Communicate inspection results, maintenance needs, repair timelines, and pricing.
• →Work closely with technicians, parts, and management to keep vehicles moving.
• →Follow up with customers throughout the repair process.
• →Build trust by setting accurate expectations for diagnostics, repairs, recalls, and maintenance.
• →Review service history and present needed maintenance recommendations.
• →Help drive customer satisfaction, retention, and department growth.
• →Be part of a team that values accountability, communication, and results.

• Positive attitude and strong work ethic.
• Excellent communication and customer service skills.
• Ability to multitask in a busy service drive.
• Professional appearance and dependable attendance.
• Organized, detail-oriented, and comfortable with technology.
• Automotive experience is preferred, but we are willing to train the right person.
• Valid driver’s license required and pre hire background check.

Full-time position. Some Saturdays may be required.

We are looking for someone who wants to grow, succeed, and be part of a winning team. If you enjoy working with people, staying busy, and making a difference every day, this could be the opportunity for you.

Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community. Our employees are our internal customer! We want everyone that joins the team to feel that same level of customer service, care, and appreciation for the job you do that we provide to our customers daily. We are always looking for talented, self-motivated individuals to join our team. This is an excellent opportunity with growth and long-term career potential.