Customer Care Agent - Voice

Egypt·CairoFull-timemid

OtherCustomer Care Agent

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Quick Summary

Overview

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best.

Technical Tools

OtherCustomer Care Agent

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

The Role

We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.

✅Morning fixed shifts: from 9:00 am to 6:00 pm.

✅ Social Insurance, Family Medical Insurance & Life Insurance.

✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months.

- Maintaining a positive, empathetic, and professional attitude toward clients at all times

- Assist with challenging client requests or issue escalations as needed

-Acknowledging and resolving clients' complaints

- Communicating and coordinating with colleagues as necessary

- Keeping records of clients' interactions, transactions, comments, and complaints

- Build and maintain strong, long-lasting client relationships

Experience in a Client Support- Call center is a must

- Excellent level of English

- Familiarity with our industry is a plus [Logistics & E-commerce]

- Experience using the help desk and support tools

- Excellent communication and problem-solving skills

- Patience when handling tough cases

Location & Eligibility

Where is the job

Cairo, Egypt

On-site at the office

Who can apply

Listing Details

Posted: July 19, 2026
First seen: July 19, 2026
Last seen: July 19, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 65%
Scored at: July 19, 2026

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Bosta

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Bosta is a pioneering tech-driven logistics company providing next-day delivery services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE.

Employees

350

Founded

2017

Jobs

View 112 jobs

View company profile

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External application · ~5 min on Bosta's site

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