Business Systems Solutions Analyst

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

We are seeking a Business Systems/Solutions Analyst for our Revenue & Customer Systems Products, directly aligned with our Manager of Revenue & Customer Systems. This role partners closely with stakeholders across Sales, Finance, Customer Support and Operations to translate business needs into scalable system solutions. The ideal candidate brings a strong analytical mindset, and an interest in learning complex systems and business processes through expert use & knowledge of the Salesforce platform and related systems. Essential Job Functions:

• Gather, document, and refine business requirements into user stories with clear acceptance criteria

• Own and manage backlog items, ensuring readiness for sprint planning

• Partner with technical teams to translate requirements into functional solutions

 • Support end-to-end delivery across the SDLC (intake → build → test → release)

• Support CPQ processes including product configuration, pricing, quoting, and approvals

• Collaborate with stakeholders to improve quote accuracy, pricing logic, and commercial workflows

• Analyze and troubleshoot issues in quote-to-cash processes across Salesforce, CPQ, and downstream systems

 • Assist in defining standardized processes across regions and business units

• Build strong relationships with Sales, Product, Finance Ops, and Customer teams

 • Facilitate working sessions to identify pain points and improvement opportunities

• Communicate progress, risks, and outcomes clearly to both technical and business audiences

• Participate in demos and stakeholder reviews of delivered functionality

• Actively participate in agile ceremonies (stand-ups, sprint planning, refinement)

 • Support testing efforts (UAT coordination, defect tracking, validation)

• Remove blockers and ensure smooth team execution

• Contribute to continuous improvement of processes and documentation

Required Skills:

• 2–4 years of experience as a Business Analyst, Systems Analyst, or similar role

 • Experience working within Salesforce (Sales Cloud and Service Cloud)

• Exposure to CPQ tools such as Salesforce CPQ, Apttus/Conga, etc.

• Strong skills in requirements gathering, documentation, and stakeholder communication

• Experience working in Agile or Scrum environments Preferred Skills:

• Hands-on experience supporting CPQ implementations or enhancements; Salesforce admin/config experience

• Salesforce Certification (Admin or Business Analyst)

• Understanding of quote-to-cash, order management, or revenue processes

 • Experience working with integrated systems (e.g., ERP, billing platforms)

• Familiarity with project and documentation management tools like Jira, Confluence, or similar

Education and Experience:

 • 2-4 years of experience; plus, Salesforce platform experience.

 • A proven track record in business analysis, product/project development in a scalable program.