Program Manager

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Bottomline is looking for a Program Manager of Platform & Operations to grow with us in a Hybrid work environment out of our Pristina, Kosovo office!

The Bottomline Platform & Operations PMO is seeking an experienced Program Manager to drive, execute, and manage cross-functional initiatives within the Platform & Operations organization across our global business. In this highly visible role, you will lead value-creation and business transformation programs including migrations, infrastructure and platform upgrades, end-of-life and remediation initiatives, vulnerability management, and other strategic operational programs. You will thrive in ambiguity, drive timely decisions, and ensure seamless coordination across diverse stakeholders to deliver impactful, cost-effective solutions while continuously improving delivery processes and operating with candor, urgency, and a high-performance standard. 

This role demands a collaborative, delivery-focused leader who can navigate ambiguity, drive decisions, and coordinate effectively across cross-functional teams to deliver measurable outcomes.  

• Program Leadership: Lead cross-functional delivery; build plans and roadmaps aligned to strategic goals. 

• Project Management: Manage multiple projects to scope, schedule, and budget. 

• Strategic Alignment: Ensure programs align to business goals and maximize impact. 

• Cross-Functional Collaboration: Coordinate business, engineering, and vendors to keep delivery on track. 

• Change Management: Drive adoption through change plans, training, and user support. 

• Resource Management: Coordinate resources and budgets to meet program needs. 

• Risk Management: Identify risks, implement mitigations, and adjust plans to minimize disruption. 

• Quality Assurance: Ensure deliverables meet standards; run reviews and post-implementation lessons learned. 

• Continuous Improvement: Track performance and feedback to identify and deliver enhancements. 

• Reporting: Provide clear status updates and dashboards; track KPIs against objectives. 

• Required: 8+ years in program/project management in a technology environment (Platform/Infrastructure/Operations). 

• Required: Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or equivalent practical experience. 

• Required: Proven delivery of cross-functional programs (migrations, upgrades, end-of-life/tech refresh, remediation, and/or vulnerability management). 

• Required: Strong execution fundamentals (program plans, roadmaps, RAID, dependencies, stakeholder management, and executive reporting). 

• Preferred: Experience in regulated environments (e.g., financial services/payments/SaaS) and change control/audit expectations. 

• Preferred: Familiarity with security and risk concepts (Common Vulnerabilities and Exposures, patching cadence, remediation tracking, risk acceptance). 

• Preferred: Certifications: PMP or PRINCE2 Practitioner; Agile certification (CSM/PSM or equivalent). 

• Preferred: Master’s degree (MBA/MSc) or relevant postgraduate qualification.