Onboarding Lead

We believe an athletic director's job is one of the most critical in a community: to shape the lives and experiences of student-athletes. But as we listened, we learned that with dwindling budgets and growing responsibilities, they’ve had no choice but to spend more time managing logistics than leading their teams and programs. After countless conversations, we gained a deep understanding of their challenges, from handling transactions to managing schedules and tracking results.

This insight was the catalyst for Bound. We created an all-in-one platform to give ADs back their time. With our OneSchedule Technology at its core, our platform integrates essential tools like Activity Registration, Tickets and Passes, and 20+ additional solutions. Today, Bound empowers schools across the country to manage every aspect of their athletics and activities, all within a single, unified solution.

We're not just a software company; we are a team made up of former athletic directors, administrators, coaches, parents, and fans. We all share one core belief: in the power of youth sports and activities to positively impact communities and the people who live in them.

As an Onboarding Lead at Bound on the Customer Experience Team, you will own the customer onboarding journey from contract signature through successful adoption. You will work with customers to understand their needs and guide them through their onboarding plans, ensuring a smooth transition and quickly realize value.

You’ll combine project management, empathy, and cross-functional operations to create confidence for athletic directors and their staff. Success in this role means customers launch on time, feel supported throughout the process, and are equipped to operate independently with clarity and confidence.

This role is perfect for someone who thrives on organization, loves problem solving, and believes that great service makes all the difference.

• →Own assigned onboarding projects from kickoff through go-live with full accountability for timeline and outcomes.
• →Define clear scope, success criteria, and launch timelines within the first customer interaction.
• →Lead structured kickoff meetings that create alignment, drive decisions, and eliminate ambiguity.
• →Anticipate risks, bottlenecks, and dependency gaps before they impact launch timelines.
• →Orchestrate execution across Onboarding Leads, Data Specialists, and Support
• →Document progress, decisions, and next steps accurately in HubSpot.
• →Enable customers to operate independently through structured training, documentation, and guided adoption.
• →Elevate recurring friction points and contribute to continuous improvement of the onboarding system.
• →Leverage AI tools and process improvements to increase onboarding velocity and reduce manual work over time.

• Strong meeting facilitation skills with the ability to drive clarity and decisions.
• Ability to hold customers accountable without damaging trust.
• Comfortable operating in evolving processes and contributing to system improvements.
• Ability to manage 25–40+ concurrent projects without losing clarity, timelines, or documentation accuracy.
• Strong ability to operate as the project owner while distributing execution across Onboarding Assistants and Customer Data Specialists

• 3+ years of experience in SaaS onboarding, implementation, customer success, or structured project management.
• Experience working with K–12 schools, athletic departments, or education technology platforms.
• Former athletic director, coach, school administrator, or related leadership experience.
• Familiarity with CRM systems such as HubSpot
• Experience using AI tools to improve personal productivity and workflow efficiency.
• Experience contributing to process improvement or scaling onboarding systems in a growth-stage company.

• A naturally organized thinker who brings structure and clarity to complex situations.
• Accountable for outcomes, not just activity — you care about launching customers successfully, not just checking boxes.
• Empathetic and steady — you understand that athletic directors are busy and overwhelmed, and you guide them with patience and clarity.
• Curious and growth-oriented — you’re open to new tools (including AI), enjoy improving how you work, and share what you learn with others.

Bound does not operate on a traditional “routine” workweek. When work needs to be done, we collaborate to get it done — whether that’s in the morning, afternoon, evening, or occasionally on weekends.

At the same time, Bound supports flexibility for personal needs, family events, appointments, and time to recharge. Employees are trusted to manage their schedules while meeting deadlines and delivering high‑quality work.

Bound supports remote and hybrid work. Some roles may require on‑site presence depending on team needs and responsibilities. Location expectations for this role: On‑site (Ames, IA) / Hybrid / Remote

• Prolonged periods of sitting and working on a computer.
• Ability to travel occasionally as needed.