Salesforce Administrator, Experience Cloud

Being a member of the Salesforce Team and part of the larger Business Systems division here at Braze, we leverage best-in-class analytics, technical experimentation, productized services, and bold curiosity to empower other divisions to do their best work through data-driven decisions and innovative solutions. 

As a Salesforce Administrator - Experience Cloud, you will be recognized for your expertise in managing and delivering Salesforce solutions that power partner-facing experiences and internal operations.

Your primary focus will be leading the administration and enhancement of the Braze Partner Relationship Management (PRM) tool built on Experience Cloud and the broader Salesforce Platform, ensuring these environments are scalable, efficient, and aligned with business needs. This is an excellent opportunity to bring your experience in PRM and Salesforce platform configuration, governance, user management, process automation, and Salesforce community ecosystem.

• →Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences
• →Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners
• →Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows
• →Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information
• →Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users
• →Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity
• →Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience
• →Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

• 5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud / PRM and core platform management
• Deep understanding of Salesforce Communities / PRM, including site configuration, branding, component/page management, site-level security, and data visibility controls for external users
• Experience with Salesforce Partner Ecosystem Management (PEM) is highly desired 
• Proven expertise in Salesforce platform configuration, including user roles, profiles, permission sets, sharing rules, and data access models
• Proficiency with Salesforce automation tools such as Flows (Record-Triggered, Scheduled, and Autolaunched) and Approval Processes to support scalable business operations
• Experience with customization using Apex, Lightning Web Components, and Visualforce to extend platform capabilities beyond declarative tools (nice to have)
• Familiarity with identity and access management solutions such as SSO, OAuth, and third-party identity providers
• Demonstrated ability to take ownership of complex platform initiatives and drive them to completion with minimal oversight
• Comfortable collaborating with business analysts, stakeholders, and developers in cross-functional, Agile environments
• Salesforce Administrator Certification required
• Experience Cloud Consultant and/or Advanced Administrator Certification is highly desired

For candidates based in Ontario, the pay range at the start of employment for this position is expected to be between CA$82,300 - CA$124,000/year, with an expected On Target Earnings (OTE) between CA$95,000 - CA$142,000/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

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