Professional Support Network Coordinator(PSN) - Global

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role purpose The Professional Support Network (PSN) Coordinator supports consistent application of examiner standards across IELTS and other E&E products by coordinating operational activities, maintaining data accuracy, and assisting examiner lifecycle processes. The role contributes to quality assurance and performance monitoring by supporting agreed policies and frameworks, working closely with internal teams and external partners. Role context This role sits within Operational Delivery – Global and supports the implementation of professional standards across speaking examiner activities, contributing to readiness, certification, monitoring, and accurate reporting via the EMM database. The role works with test centres, Network teams, and the Global Examiner Hub Lead to support examiner delivery and continuous improvement. Key priorities include supporting professional standards; coordinating examiner lifecycle (certification, training, monitoring); maintaining EMM data integrity; coordinating readiness with centres and regions; monitoring performance and risks; supporting compliance and audits; analysing feedback; and driving continuous improvement and collaboration. Main accountabilities Service Delivery: Supports examiner lifecycle activities (certification, training, scheduling, feedback) across products, implements standard procedures, conducts quality checks, resolves examiner queries end-to-end, and coordinates support to meet milestones. Maintains accurate EMM records aligned to operational needs and ensures readiness through coordination and planning. Stakeholder Engagement: Liaises with test centres and Network teams to support examiner readiness and delivery. Collects and organises examiner feedback and supports communication and coordination with partners and stakeholders. Risk & Compliance: Ensures examiner processes comply with safeguarding, exam security, and regulatory standards. Supports incident reporting and audit preparation activities. Analysis & Reporting: Extracts and organises EMM data, ensures databases are accurate and up to date, and supports performance trend analysis and monthly reporting. Contributes to decision-making and operational efficiency through accurate data handling and coordination. Qualification and Experience Essentials * Degree or equivalent in Operations, Business Management or related discipline (or equivalent experience). * Demonstrable experience in IELTS or other exams delivery/administration, customer service roles, and working to tight, immovable deadlines with strong organisational skills. * Experience supporting examiner or assessment operations, with familiarity using exams systems and databases. * Demonstrable experience working as part of a dispersed team to deliver services and support continuous improvement initiatives. * Experience working in a regulated environment with safeguarding and compliance protocols. Desirables * Lean Six Sigma qualification. * Recognised safeguarding or compliance-related certification. * Familiarity with examiner lifecycle processes (e.g, certification, training). * Experience working with examiner databases or systems such as EMM. * Exposure to computer-based testing or video-delivered speaking tests. * Familiarity with British Council Exams products (e.g. IELTS, Aptis, ESAT-J) Language Requirement * The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Minimum requirements: English C1 (IELTS 7 or equivalent) Important information * British Council Pay band: 6 * Contract type: Indefinite Contract * Location: UK - This role is open to candidates based in all UK locations * Proof of Identity requirements & right to work in the country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. * Closing Date: Wednesday, 10 June 2026 – 19:29 UK time (23:59 IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org