Rental Administrator

The Rental Administrator is responsible for supporting accurate and efficient rental account administration across the property portfolio, including tenant account transactions, reconciliations, application processing, move-in/move-out coordination, and communication with internal partners. This position ensures accurate financial tracking, compliance with policies, and high-quality tenant service.

Your contribution to the team includes:

• Post and reconcile tenant payments to tenant ledgers and address discrepancies with site teams
• Review and process credit balances, refunds, and account adjustments as required
• Process tenant applications accurately and maintain up-to-date tenant information
• Investigate and resolve open amounts and misapplied transactions on tenant accounts
• Ensure strict confidentiality and privacy of financial and tenant records
• Coordinate rental increase processing as directed by management
• Communicate daily with site and leasing staff regarding tenant account issues and required documentation
• Prepare documentation for tenant move-ins and move-outs, including verification of required paperwork
• Conduct daily audits of new applications, duplicate files, and activity logs for accuracy and completeness
• Prepare month-end rent and account summaries, and analyze for errors and omissions
• Partner with the Collections team to support collection goals and accounts receivable performance
• Support continuous improvement of rental administration processes and documentation
• Support development and update of audit standards for rental office setup and documentation practices
• Work with Learning & Development to ensure audit standards and training materials are current
• Prepare audit documentation and support semi-annual audit schedule for sites
• Provide training, coaching, and support to site staff on rental admin processes
• Perform other duties as required to support rental administration and operational needs

What you need to be successful:

• Minimum two years experience in a property management, rental administration, or accounting support environment preferred not mandatory
• Experience with tenant account reconciliation and accounts receivable processes
• Proficiency in Microsoft Office applications with advanced skills in Excel
• Strong attention to detail and a high degree of accuracy in financial and data processing tasks
• Effective verbal and written communication skills
• Demonstrated ability to work collaboratively with teams and multiple departments
• Problem-solving skills and ability to investigate and resolve account issues