Admissions Advisor - Online Student Enrollment

This sales position is responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs based selling in a call center environment. The Admissions Advisor is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.

1. →Goals: Meet and maintain conversion metrics dictated by projected budgetary enrollment. 
2. →Sales-Driven Interview: Interview and enroll qualified students through phone, email, chat, and other electronic communication methods.  Use effective probing to determine needs and deliver a value-based enrollment experience.  Manage the enrollment process for each student ensuring admissions requirements are met, all proper paperwork is completed, and all deadlines are met for each term/start.  Effectively communicate the admissions process to students.
3. →Financial Aid Partnership: Facilitate interdepartmental communications with Financial Aid.  Successfully collaborate with FA Partner to ensure coordination of all enrollment activities and maintain a positive student experience through meetings and electronic CRM communications.
4. →Referral, Retention & Relationship Building: Provide excellent customer service and support services to the student to help increase campus retention and graduation rates.  Demonstrate consistent and effective follow up.  Contact potential students designated as Leadbank and Rollover.  Secure referrals and generate leads from all internal and external sources (alumni, students, etc.). 
5. →Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM database.  Complete all paperwork in a timely manner. 

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Associate’s Degree is required
• 1-2 years previous sales experience
• Proficient with Microsoft Office and the Internet
• Strong phone skills

• Bachelor’s degree preferred
• Previous call center experience

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information.  

Position requires the ability to convey detailed and important instructions or ideas accurately.