Senior Manager- SAP/ERP- Training & Deployment

This role is responsible for leading enterprise deployment execution with a dedicated focus on mergers and acquisitions integration and field deployment readiness. The position ensures acquired locations, existing BFS field teams, and cross-functional partners are aligned, prepared, and supported through standardized deployment planning, readiness criteria, execution governance, and post-go-live stabilization. The role serves as a key operational leader for deployment activities, balancing the unique integration requirements of M&A locations with the broader need to lead, coordinate, and develop field deployment teams responsible for successful business adoption.   ESSENTIAL DUTIES AND RESPONSIBILITIES Leads deployment planning and execution for M&A locations, ensuring integration activities are aligned to enterprise deployment standards, business priorities, and operational readiness expectations. Partners with M&A, operations, IT, finance, supply chain, and functional leaders to identify integration requirements, deployment dependencies, business risks, and decision points for acquired locations. Builds and manages deployment readiness plans for field locations, including site preparation, business process adoption, training coordination, data readiness, cutover activities, and hypercare support. Directs field deployment teams responsible for supporting locations before, during, and after go-live, ensuring roles, responsibilities, escalation paths, and success measures are clearly defined. Provides visible leadership to field teams and business leaders during deployment waves, reinforcing readiness expectations, resolving barriers, and maintaining accountability for execution outcomes. Updates repeatable deployment playbooks when necessary, readiness criteria, governance routines, and reporting mechanisms to support consistent execution across acquired and existing BFS locations. Monitors deployment progress, issue resolution, change adoption, and post-go-live performance; escalates complex risks and develops mitigation plans with cross-functional leaders. Communicates deployment status, risks, decisions, and support needs to senior leadership, business stakeholders, and field leaders in a clear, concise, and action-oriented manner. Identifies continuous improvement opportunities across deployment execution, M&A integration, field readiness, and hypercare processes to improve speed, quality, and business adoption.   SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities for assigned field deployment team members and deployment support resources, including both in-person and remote team members. Responsibilities include workforce planning, role clarity, onboarding, coaching, performance management, prioritization of work, issue escalation, and ensuring team members are equipped to support successful field execution and M&A integration outcomes.   MINIMUM REQUIREMENTS Bachelor’s degree from an accredited college or university. 10+ years of relevant experience in deployment leadership, field operations, business transformation, M&A integration, ERP implementation, program management, or equivalent experience. Demonstrated experience leading cross-functional teams through complex change, preferably across distributed field locations. Ability to travel regularly to field locations, acquired businesses, deployment events, and leadership meetings as required. Or an equivalent combination of education and experience.   KEY COMPETENCIES M&A Integration Leadership: Understands the operational, process, systems, and change impacts of integrating acquired businesses into enterprise standards. Field Deployment Execution: Leads location-based deployment activity with clear readiness criteria, disciplined issue management, and strong post-go-live support. Cross-Functional Leadership: Aligns business, technology, operations, training, finance, and support teams around shared outcomes and execution priorities. Change Leadership: Anticipates resistance, communicates the reason for change, and helps field leaders and team members adopt new ways of working. Operational Problem Solving: Evaluates data, feedback, risks, and field conditions to identify root causes and drive practical solutions. Stakeholder Management: Builds trusted relationships with senior leaders, field operators, acquired business leaders, and cross-functional partners to influence decisions and remove barriers. Team Development: Builds capable deployment teams through coaching, clear expectations, accountability, and consistent leadership presence.   BFS COMPETENCIES Business and Financial Acumen Demonstrates depth of understanding for the P&L and financial analysis Understands KPIs and how BFS makes money. Knows the different business segments and how they relate to one another. Understands customer sales and engagement. Demonstrates functional and/or technical expertise. Understands complex issues and demonstrates problem solving skills. Understands how to maximize business results regardless of industry cycle. Results Driven Holds self and others accountable. Communicates and sets clear goals with plans to deliver. Manages competing priorities effectively. Demonstrates appropriate urgency. Drives to exceed expectations in alignment with our BFS SPICE values. Embraces and follows best practices. Demonstrates self-starter, can-do attitude. Strategic Thinking and Decision Making Leverages resources and teams around them to solve problems and create mutually beneficial outcomes. Demonstrates willingness and courage to make tough decisions in a timely manner. Balances short-and-long term priorities Demonstrates proactive versus reactive thinking. Asks questions to identify root cause and analyze situations more accurately. Servant Leadership Demonstrates humility by putting others first. Builds trust-based relationships. Leads by example with kindness and respect. Collaborates well across all areas of the business. Advocates for others Actively listens to understand the meaning and intent of what the other person is communicating. Demonstrates authenticity and encourages others to do the same. Emotional Intelligence Demonstrates situational awareness – knows when and how to adjust leadership style in different situations. Demonstrates self-awareness – understands strengths and weaknesses. Demonstrates empathy – puts themselves in other’s shoes. Assumes positive intent. Develops and Leads Others Drives alignment through clear communication of vision, goals, and expectations. Invests time on a regular basis in performance feedback and developmental conversations. Fosters a respectful and inclusive environment. Empowers, motivates, and inspires others. Coaches and mentor others for their development. Guides and persuades others to deliver positive outcomes. Growth Mindset Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure. Thinks like an owner with an entrepreneurial spirit. Demonstrates and encourages intellectual curiosity. Continuous learner; seeks opportunities and knowledge for personal and professional growth. Sees possibilities over problems – actively seeks solutions. Innovation Encourages out-of-the box thinking to create new ways of doing things. Continuously seeks to improve and simplify pain points in the business. Anticipates, embraces, and leads change. Develops and executes breakthrough strategies. Integrity Does the right thing even under challenging circumstances? Communicates with honesty. Consistently treats others fairly and equitably. Demonstrates reliability and does what they say they will do. Conducts tough conversations and delivers difficult messages with kindness and respect.   WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds. Approximately 50% travel is required.