IT Engineer

Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.

Buildkite's IT team is small. This hire grows it, and it's the first one based in the Americas.

The split is roughly 60% operational support, 40% engineering today, and we expect it to tip toward engineering as we automate the repetitive tasks out of existence. We're publishing that number rather than burying it, because the engineering half is real work and not a someday.

We're not looking for someone to take tickets and provision devices. We're looking for someone who treats IT as an engineering problem — who automates instead of accepting manual work, builds systems instead of patching them, and documents as they go rather than as an afterthought.

Two things make this role different from the IT job you're picturing.

Our engineering team is global, but IT coverage has been APAC-only. That means a developer in San Francisco with a blocked deployment at 10am has been waiting until late afternoon for help.

You'd be the person who closes that gap — the first point of IT contact for the Americas, with real autonomy because there's nobody in your time zone to escalate to. That's the honest trade: more independence than most IT roles, and more genuine ownership, because for a good part of your day you are IT.

You'll have solid overlap with the rest of the team in your afternoons, and we run async properly — being the only person awake doesn't mean being the only person supported.

• →Own day-to-day operational support: devices, SaaS admin, access management, and troubleshooting across a globally distributed team
• →Build and maintain automation for access provisioning, onboarding, offboarding, and common support workflows
• →Contribute to IaC using Terraform or similar tooling for SaaS configuration management
• →Design and build API and webhook integrations across our internal tooling stack
• →Mature device trust, compliance tooling, and endpoint management
• →Collaborate with Security, Platform Engineering, and People Ops on projects that span team boundaries
• →Document as you work — not as a separate task at the end

Monday morning: you're first up in your region, so you triage what came in overnight and unblock two people in Slack. Afternoon: overlap with the APAC team, review a PR for the automation you've been building. Tuesday: provision a device, then a focused block wiring up a Serval workflow for access requests — and working out which ones it should not be allowed to approve on its own.

You'll context-switch between reactive support and focused engineering work, often in the same day. Both sides of the role are real from day one.

• SaaS platform administration and identity provider management
• macOS device management and MDM experience
• SSO, SAML, and SCIM configuration and troubleshooting
• Strong written communication for async, remote-first work
• Access lifecycle management: onboarding and offboarding experience
• Scripting ability — you've actually built things, not just patched them

• API and webhook integration experience
• Comfort with AI-assisted development workflows
• IaC experience (Terraform or similar)
• Endpoint management and compliance tooling
• Background at a developer-tooling or engineering-focused company

Every application gets a response. If this sounds like the way you already sell, apply, or reach out with questions first.

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.

If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.