Customer Invoicing Coordinator

Job Title: Customer Invoicing Coordinator
Location: Arundel Head Office (Gold Coast) 
Employment Type: Full Time

About Us

Buildsafe is a market leader in height safety and scaffolding solutions across Australia. With branches across QLD, NSW and VIC, our success is built on the strength of our people — the teams on the ground and the support functions behind the scenes that keep everything moving.

As we continue to scale nationally, we’re investing in strengthening our Customer Service function to better support our operations and improve the experience for our customers.

About the Opportunity

This is a newly created national role designed to bring ownership and consistency to one of the most critical parts of our business — job validations, purchase orders, invoicing, and collections follow-up. Sitting within our National Customer Service team, this role will act as the central point of coordination between Customer Service, Estimating, and Accounts Receivable to ensure completed work is accurately validated, invoiced, and paid on time.

This is not your typical admin role — it’s a position that directly impacts how we convert work into revenue and maintain strong customer relationships.

What You’ll Be Doing

You’ll take ownership of validation, invoicing, and collections processes across the business, including:

• Managing job validations, pricing confirmations, and variations
• Chasing and confirming purchase orders (POs) prior to and post work completion
• Coordinating timely and accurate invoicing of completed works
• Following up with customers to support on-time payments
• Acting as the link between Customer Service, Estimating and Accounts Receivable
• Ensuring all validations are managed within systems (not inboxes)
• Monitoring and maintaining PO validation trackers and workflows
• Supporting the Supervisor Stop process with structured customer follow-ups
• Identifying trends, gaps, and process improvements across the business
• Providing feedback to internal stakeholders on customer behaviours and risks

About You

We’re looking for someone who thrives in a fast-paced environment and enjoys owning a process end-to-end.

You’ll bring:

• Experience in Customer Service, Accounts Receivable, or Collections
• Strong attention to detail with the ability to manage multiple moving parts
• Confidence in speaking with customers and handling pricing or PO discussions
• Ability to work across teams and influence outcomes
• A proactive mindset — someone who chases, follows up and closes loops
• Experience in construction, trade services, or similar industries (highly regarded)

What We Offer

• Be part of a growing national business with strong job security
• A newly created role with the opportunity to make it your own
• Work closely with key stakeholders across multiple departments
• Supportive team environment with ongoing development opportunities
• Arundel Head Office location with onsite parking
• Plenty of perks including car washing on site, uniforms provided, discounted gym memberships and monthly lunches on us