CRM retention Junior

Through a combination of structured training and hands-on experience, you will learn to:

- Innovate & Execute Campaigns: Learn to build, schedule, and launch retention journeys using platforms like Bloomreach and Builder. You won't just execute instructions, we want you to pitch new campaign ideas and help bring them to life.

- Collaborate Creatively: Work closely with Content, Design, Loyalty, and Customer Support teams to ensure our player experiences are seamless, fun, and aligned with our brand.

- Problem-Solve & Optimise: Help troubleshoot CRM workflows and actively look for ways we can improve our processes. If you see a better way to do something, you’ll have the green light to suggest it.

- Elevate the Player Experience: Partner with the Customer Support team to understand player feedback and help design better reward experiences for our community.

This is a brand-new role where you'll build the retention function from the ground up. You'll have real ownership over CRM operations, design best practices that shape our growth, and enjoy high visibility with senior leadership. Every workflow you create and metric you improve directly impacts our mission of delivering extraordinary gaming experiences to millions of players worldwide.

We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking.

Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive